jambaj0e
500+ Head-Fier
Sorry to know that you have run into some problem with your HA-300. We resume operation today after a long break but I still can't get hold of the Engineer and get his advice on your case. Only one out of three support engineers are available today.
If the tubes are lighting up and the transformer were running warm, then the problem is likely a minor one, but troubleshooting might be a bit inconvenient. Anyway this is nothing much we can do right now. I assume the original owner will contact his dealer and the case will come back to us through other channel.
MusicTeck is a good dealer with reputable track record in customer service, he takes good care of his customers. I sincerely hope you'll have an satisfactory experience if you decided to go for HA-300 again.
Also Andy, where is the fuse for the HA-300? Are there two of them? How do I open the one under the power plug, and for the 2nd one do you have to open up the main case, which is something the dealer probably should do? These are things that are seriously lacking from the manual.