mfortpied
New Head-Fier
- Joined
- Jun 15, 2012
- Posts
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Anybody knows why audio gd has stopped producing the compass2 with wolfson 2xWm8741?
Best regards
Best regards
...aaand it's gone... (nfb-2.32)
I guess it wasn't meant to be. I had been thinking that buying the 2.32 was a bit silly, since I probably wouldn't be able to hear any difference between it and the compass 8741 dac-only anyway.
I am sorry you have to go through all that trouble.
This really should be a simple procedure for you, but it sure has changed and become what I would consider the absolute worst case scenario with shipment worldwide.
Could you have not used Audio_gd's approved carriers? Whatever, this is hugely disappointing. Thing is though, Kingwa really does come over as somebody who cares a lot about his products and aftermarket service. I'm really sorry you went through this ****.
Well the seemingly simple task of returning my damaged Sabre DAC module has been unnecessarily complicated.
07/01/2014 – Kingwa being helpful and offering to repair the item if I paid for outgoing and return shipping.
10/01/2014 – Item posted via Royal Mail International signed for.
10/01/2014 – Emailed Audio-GD to inform them it was on its way – No response.
17/01/2014 – Emailed Audio-GD to ask if it had arrived. – No response.
23/01/2014 – Emailed Audio-GD to inform them that the Chinese Postal Service attempted to deliver the item . – No response.
A delivery was attempted for your item with reference XXX in CHINA before 16:38 on 21/01/14.
27/01/2014 – Emailed Audio-GD to follow up on my previous email – Response on the 29th asking for the tracking number
29/01/2014 – Provided tracking number – Response on 31st saying that they will check on the 7th February due to Chinese New Year.
07/02/2014 – Audio-GD stating that they cannot track the number. – I provided a tracking link and restated the tracking number.
11/02/2014 – Audio-GD with the single line of:
“We locals post officec reply to us , this package has already sent back to England on January 26.”
11/02/2014 – Email to Audio-GD asking how I was disappointed with the service given the number of unanswered emails I sent advising them of the package status. – No response.
So now my Sabre DAC module is on its way back from China, untracked, uninsured, with no response from Audio-GD.
Needless I’m very disappointed with the support i have received (or not). I have a 40% change of retrieving my Sabre DAC module and even if I do I will have to pay for more shipping charges to get it repaired.