See if they will do a trade in. My batteries have gone on mine and my warranty is 3 months out. They offer me a trade in with $200 AUD and I could get new ones with new warrantyAn update. After Audeze told me to contact the Australian disributor, the Australian distributor has now told me that since these are more than a year old (and they only have a 1 year warranty), there is nothing they can do about it. They said they can't even organise a repair if I were to pay for it (as they don't do repairs themselves and it would need to be sent back to Audeze, which they obviously aren't willing to do).
This is appalling that a pair of headphones like this could break and not be covered even though it is a common issue with them. And there is nothing I can do except BUY a whole new set myself.
Moral of the story - don't purchase these headphones if you are outside the USA.
I have reached out to Audeze again to see if they can do anything, and will update here when I get a response, although it is not looking good at the moment.
This crack is different location to the rest.An update. After Audeze told me to contact the Australian disributor, the Australian distributor has now told me that since these are more than a year old (and they only have a 1 year warranty), there is nothing they can do about it. They said they can't even organise a repair if I were to pay for it (as they don't do repairs themselves and it would need to be sent back to Audeze, which they obviously aren't willing to do).
This is appalling that a pair of headphones like this could break and not be covered even though it is a common issue with them. And there is nothing I can do except BUY a whole new set myself.
Moral of the story - don't purchase these headphones if you are outside the USA.
I have reached out to Audeze again to see if they can do anything, and will update here when I get a response, although it is not looking good at the moment.
Hi, Please contact us at support@audeze.com with all the info, that way we can contact them and find a solution for you. Thanks.An update. After Audeze told me to contact the Australian disributor, the Australian distributor has now told me that since these are more than a year old (and they only have a 1 year warranty), there is nothing they can do about it. They said they can't even organise a repair if I were to pay for it (as they don't do repairs themselves and it would need to be sent back to Audeze, which they obviously aren't willing to do).
This is appalling that a pair of headphones like this could break and not be covered even though it is a common issue with them. And there is nothing I can do except BUY a whole new set myself.
Moral of the story - don't purchase these headphones if you are outside the USA.
I have reached out to Audeze again to see if they can do anything, and will update here when I get a response, although it is not looking good at the moment.
Almost the same for. At this point I’m completely disappointed and will never buy any Audeze product again. Really tried to like the headphones, cause the sound is so good, but it’s near impossible to do so with constant cracking and disconnects.I've had the Penrose X since day 1. I've been hoping fw updates would fix my connectivity issues but at this point I feel like giving up.
I play literally 2.5m away from the dongle, and whenever my wife walks between me and the dongle, the audio disconnects, until it says "Connected" again. It's really unbearable and I am honestly unsure what to do
Can you elaborate on "Check interference with WiFi" and "Move to wifi5"? I have a WiFi 5 local network, but it's not like the headphones are connected via wifi.
Excuse my poor English.
