We are looking into the issue. We spoke to several people on and off the forum. We are still trying to figure out if this issue is limited to some users.
Both Audeze and Discord (the company) tested the mics and have not found any issue in the units we tested.
In speaking with some of the customer
1. A few people called us about mic not working, but had connected the mic to the 3.5 mm port (and not the microphone port).
2. Some people had the mute switch on.
3. A few people had software settings enabled that caused some of the issues (like cutting in/out). This was either because very high sensitivity for voice trigger was enabled or automatic gain control was enabled.
4. With some other we getting more information and trying to locate the issue.
So we have started writing a best practices note on how to use it with various apps. We will add more to this list.
https://audeze.zendesk.com/hc/en-us...e-your-microphone-for-use-with-VoIP-utilities