[Audeze]

Please email support@audeze.com and we should be able to sort it out for you. This is not an Audeze HQ issue. HQ does not really do anything except send/receive commands to the headphone over USB. This seems like the DSP chipset is getting spurious data. We should be able to do a reset/calibration for it.

 

[Audeze]

What if everyone signs an intent to buy more gel pads? I want another pair as well incase my current ones die, can we get @Audeze to comment on Ear pad options as the current stardard pads are lacking. How many people need to commit for you to do another run? You're even making new product lines which all use this standard and you're now limiting your options... it doesn't make sense. It's not good for user choice at that price scale and I sure as hell don't want to buy earpads every year. Care to let us know? You've been great about everything with this headset over time... so I don't see why earpad options should become an issue (beyond the covid issues of course).

We thought there will be more interest in it as well, but were also surprised that very few people wanted the gel ear-pads. We will do a survey of our existing customers to see if there is interest.

 

[Shadowclash10]

We thought there will be more interest in it as well, but were also surprised that very few people wanted the gel ear-pads. We will do a survey of our existing customers to see if there is interest.

Yes! No harm in marketing it to future Penrose owners, too.

 

[aspirina750]

I just ordered the gold gel ones for my Carbon Mobius, the moment we have all black ones I'll be the first in line to preorder them!

 

[QUAKEULUS]

I just ordered the gold gel ones for my Carbon Mobius, the moment we have all black ones I'll be the first in line to preorder them!

Where?!

 

[aspirina750]

Where?!

Thomman, they have both copper and blue.

 

[aspirina750]

Cmon guys, went back to get a second set to keep as backup ant they were all sold out... they had 5 in stock yesterday....

 

[Shadowclash10]

Cmon guys, went back to get a second set to keep as backup ant they were all sold out... they had 5 in stock yesterday....

Ouch. I just don't wanna buy from a European retailer, and then international shipping, and not even get Carbon, you know? I'll wait for Audeze . Waiting on that survey!

 

[aspirina750]

BTW, is there a recommended list of USB A/C and USB C/C for headphones? i found the ones included too stiff and the Corsair Virtuoso ones have pretty poor microphonics.

Also wanted to thank Audeze CS, they solved my issue incredibly fast, best CS experience in a long time.

 

[amoeba1126]

Thomman, they have both copper and blue.

Holy smokes, $30 for shipping?!? Will have to pass on that.

 

[QUAKEULUS]

Whats the difference between "3D of" in 7.1 mode" and "stereo" ?

 

[Audeze]

Whats the difference between "3D of" in 7.1 mode" and "stereo" ?

3D off + 7.1 mode - the headphone still presents a * channel interface to the host. The audio is folded down to 2.0 ITU 775-3 in the headphone and played back as stereo.
In stereo mode, the headphone presents only 2 channels to the host.

The main reason we have both is compatibility. Some hosts cannot handle a USB device with more than 2 channels (eg - PS4, mobile phones etc). So Stereo mode was added for compatibility

 

[QUAKEULUS]

3D off + 7.1 mode - the headphone still presents a * channel interface to the host. The audio is folded down to 2.0 ITU 775-3 in the headphone and played back as stereo.
In stereo mode, the headphone presents only 2 channels to the host.

The main reason we have both is compatibility. Some hosts cannot handle a USB device with more than 2 channels (eg - PS4, mobile phones etc). So Stereo mode was added for compatibility

That's for the prompt reply!
So if my device supports 7.1, there's no.. downside in using 7.1 in stere by having it in 7.1 with 3D off, right?
I prefer to do that than switching to regular stereo because windows re-connecting an audio device can break things.

 

[Narris]

We thought there will be more interest in it as well, but were also surprised that very few people wanted the gel ear-pads. We will do a survey of our existing customers to see if there is interest.

I think the fact they are no where to be found now, just took a little longer than you expected. I'm pretty sure that's everything to do with marketing. The pads didn't come out at the same time, your adverts didn't announce the gel pads in your graphics as an extra $$ addon we only saw the stand and case if I recal. People simply didn't know to ask because it wasn't included in the original marketing graphics, so word of mouth etc. Now we cannot find them anywhere, which means people did find the product of value. I'd also survey how many people do have gel pads, how they got them/did they spend extra to get them via 3rd party etc. Thanks @Audeze that's the extra mile I was talking about.

 

[Audeze]

That's for the prompt reply!
So if my device supports 7.1, there's no.. downside in using 7.1 in stere by having it in 7.1 with 3D off, right?
I prefer to do that than switching to regular stereo because windows re-connecting an audio device can break things.

Thats correct.