customer service

  1. Dboy Mac

    Edit: Deleted

    The original problem was completely solved, cant find the delete thread button
  2. K

    trying to understand Ultrasone/European customer service

    So a little background: I'm from America, where companies that sell expensive products bend over backwards to give good customer service. Now, I'm trying to get some service for and/or purchase multiple Ultrasone Editions (quite expensive headphones). As far as I can tell, Ultrasone doesn't...
  3. Steve Guppy

    Customer service done right!

    Just wanna say how impressed i am with Custom Cans customer service. I contacted them about my cable, as being the clutz i can be, i managed to knock my player onto the carpet, and in turn, broke the 2.5mm termination. So i asked if i could return it for repair. They replied promptly, said that...
  4. Dorpa

    (RESOLVED!) No problems with Ultrasone's customer service.

    EDIT - This situation has now been resolved. Ultrasone have now sent out a new replacement pair of Pro 900i headphones. They were very apologetic and quick to post them out with tracking. I've been having trouble with Ultrasone's customer service and noticed some similar posts on here where...
  5. tiagojsag

    Need help - Hifiman support not replying to my emails

    Hi, I'm writing this post out of frustration and disbelieve that such a renown brand is capable of behaving like this to a customer. I'll do my best to keep this about the facts, as I want this to be a call for help and not a rant. I purchased the upgrade from HE1000 v1 to v2 in May this year...
  6. Sleek SA6 New Braided Replacement Cable

    Sleek SA6 New Braided Replacement Cable

    I recently discovered that Sleek has several new replacement cables for the SA6 in-ear headphones. It is a braided cable, there are two versions of the right-angled connector cable, one with a microphone and I believe iPod controls and the other without controls or microphone. I had issues with...
  7. N

    How long to allow for replies to e-mail?

    What duration of wait for a response to e-mail is how good? What duration is short and a good response time? What duration is long and a poor response time? What duration is an intolerable response time? On the subject of communication: I strongly advise against attempting to purchase from...
  8. makethemusic

    Echobox Audio - Seeking Rep for Japanese Market

    Hello All, We are currently seeking a representative to assist us in dealer/distributor management and company promotion within Japan. In order to qualify for the position, you must possess the following attributes: Fluency in spoken and written English and Japanese with a strong command of...
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