i am, german and own the jh11.
I love their sound and more the jh16, which i wanted to buy.
But after one site of my jh11 has broken i have contacted jh for service.
The only service they offered was to send the inears for repair in their lab for hight amount of money.
Since i found an company in germany which can repair the iEs without sending them to USA and back, i asked ordering an one spare part ( the bass Driver).
Around 3 month i didnt get any answer.
Some day i get answer and the service man wrote to send the JH11 to Lab in Florida.
I asked again for just this one Spare part. No answer.
Yesterday i get mail of Brittany Harvey with the short harshley massage, :
We absolutely will not send components to you."
Faces that kind of non service i begin to capitulate and forget to think on JH-Audio and my next JH16.
Jerry makes good IEas, but the service is diametral of them, which reflect the wrong service behaviour.
I love their sound and more the jh16, which i wanted to buy.
But after one site of my jh11 has broken i have contacted jh for service.
The only service they offered was to send the inears for repair in their lab for hight amount of money.
Since i found an company in germany which can repair the iEs without sending them to USA and back, i asked ordering an one spare part ( the bass Driver).
Around 3 month i didnt get any answer.
Some day i get answer and the service man wrote to send the JH11 to Lab in Florida.
I asked again for just this one Spare part. No answer.
Yesterday i get mail of Brittany Harvey with the short harshley massage, :
We absolutely will not send components to you."
Faces that kind of non service i begin to capitulate and forget to think on JH-Audio and my next JH16.
Jerry makes good IEas, but the service is diametral of them, which reflect the wrong service behaviour.
Later on i contacted Brittany, no answer.
I mailed to Jerry and get quick response. He gave order to the other (including Brittany) tohelp me with my problem..
But as i wrote, my question, also addressed to Jerry, if he could deliver this one specific part, wasnt answered.
So I had to be insistent for getting an answer of Brittany with hers harsch comment.
This was the last contact, she dosnt answer any my further question...
So i do not expect any positive changes.
Jerry is for sure excellent IE constructor, but the organisation of his company, especially the manner of Brittany is the other side of the medaile.
He is the boss, so he should know (controll) what is going on in his company.