JH Audio JH 11 Pro - Reviews
Pros: good IEs
Cons: Service inacceptable
i am, german and own the jh11.
I love their sound and more the jh16, which i wanted to buy.
But after one site of my jh11 has broken i have contacted jh for service.
The only service they offered was to send the inears for repair in their lab for hight amount of money.
Since i found an company in germany which can repair the iEs without sending them to USA and back, i asked ordering an one spare part ( the bass Driver).
Around 3 month i didnt get any answer.
Some day i get answer  and the service man wrote  to send the JH11 to Lab in Florida.
I asked again for just this one Spare part. No answer.
Yesterday i get  mail of Brittany Harvey with the short harshley massage, :
We absolutely will not send components to you."
Faces that kind of non service i begin to capitulate and forget to think on JH-Audio and my next JH16.
Jerry makes good IEas, but the service is diametral of them, which reflect the wrong service behaviour.
you are right, the first mails i send to adam with whom i have had several mailcontacts. No answer.
Later on i contacted Brittany, no answer.
I mailed to Jerry and get quick response. He gave order to the other (including Brittany) tohelp me with my problem..
But as i wrote, my question, also addressed to Jerry, if he could deliver this one specific part, wasnt answered.
So I had to be insistent for getting an answer of Brittany with hers harsch comment.
This was the last contact, she dosnt answer any my further question...
So i do not expect any positive changes.
Jerry is for sure excellent IE constructor, but the organisation of his company, especially the manner of Brittany is the other side of the medaile.
He is the boss, so he should know (controll) what is going on in his company.
That's it isn't it. Despite Jerry being a good bloke, he is the boss and it reflect on him as a result. (certainly on his sales)
I would never buy from them again - for these reasons and also for the fact that there are FAR beter iem's available (SQ & build Q) for much less money. If you like the JH11/JH16 sound sig I would recommend the UM Merlin or maybe the upcoming Aurisonics ASG-2.
Best of luck.
You should know, i am "hardcore" Music/InEars fan and have tested many of them.
I was faszinated about the UE11, but wish little more presize Bass. So Jerry told me the known story, he is the "father" of the UE11 and he is able to tune the my JH11 so that i will be happy.
But i get the JH16 for testing and this peace had blown me away. I have never heard that kind of Music reproduction.
Not UE18, not CM Stage4, not Westone ES5.
So i begun saving money for that.
But in that saving period i get problem with my jh11, so wanted to wait "testing" the service of JH, with known dissatisfied effect.
So i am looking just for another IEs wich could be as grate as the JH 11 or better, the JH16.
Please give me more infos about this.
Pros: GREAT Customer service.Amazing sound, comfortable
Cons: none to speak of
I bought these to upgrade from my UE triple fi 10 pro's.  I LOVED the Triple fi's, but wanted to go to customs for greater bass response and isolation on stage.  (i'm a bass player).  The first thing I have to say is that I was kind of torn between UE and JH Audio, but after dealing with both companies now I have to say that if the products are equal in quality, and I think they are pretty close, the reason to go with JH Audio would be the Customer Service you get with these guys.  I called on a Saturday to ask a question about ordering on-line.  They weren't open, but were in the office in the middle of a move to a new location.  Brittany, one of the owners actually answered the phone and helped me place my order.  Pretty sure I never got to speak to any owners at UE. Turn around time was advertised to be 5 to 7 business days.  My IEM's came in 3 days, the week of Christmas.  Amazing!  Did I mention they were about $250 cheaper than the comparable UE 11's?  
So, when they arrived, the first thing I noticed was that they were beautifully made.  The color and artwork were flawless.  After trying them out, I quickly compared them to the UE triple fi 10's.  No comparison at all.  These made the triple's sound like the little white Apple buds by comparison.  
The JH 11 pro's have 4 speakers with a 3 way passive crossover giving a very balanced sound that is very clear with no distortion.  You hear every thump of the kick drum and splash of the cymbals.  Using them on stage as in-ear monitors, I am experiencing the actual sound of my stingray bass in my ears for the very first time.  The Bass is what really set these apart for me.
The fit is good.  I'm not sure I'm getting the isolation I should be.  It is comparable to the Universal Fit Triple's I had before.  They sound amazing though and are very comfortable, so I'm not gonna send them back for a tighter fit.  I'll leave well enough alone I think. 
All in all, I give JH Audio a very enthusiastic recommendation.  I'm a customer for life.
If you're still in your refit period, you might want to be 100% sure they're perfect. Customs are an expensive purchase, and rather permanent, and from what I've heard isolation should be significantly better on customs than universals. If their customer service is as good as you say, I would at least call them up to see if they can talk you through fit/isolation issues.