Getting rid of Dan is definitely a step in the right direction, as was that video.  Hopefully someone else can step in who does a better job of customer relations, because honestly Rob isn't bad at that but he needs to be focusing on the IEMs themselves.

It looks like, as of the most recent Facebook post, Rob is taking over customer service again.  Everything went to crap communication-wise when Dan took that over a couple months ago, so hopefully Rob can right the ship again.  Whatever I could say about the rest of the experience, communication...

Quote: I asked for translucent dark blue.

Sorry, took these fast with my cellphone camera, but hopefully they get the idea across.  Forgot to get pics of the cable, but it's pretty simple... a very thin copper cable with no memory wire and a beefy plug.      

Pics will be up later tonight when I have access to my better camera.

Honestly, knowing what I know now?  Yeah, I probably would.  Granted, I've never used anyone else for reshelling, but I can say that the fit is perfect on the first try, the finish is quite nice, and the big reason I went with them (the fact that he offered me a cable that fit exactly what I was...

I asked him what the deal was with my headphones and he said they shipped and gave me a tracking number, I guess something screwed up with their email service (which would explain a lot, honestly).  Then I found out it was getting here today.   And it's here.   And I love it.   The...

And just like that, I should be getting my headphones today.  Let's see how they turn out!

The last time I heard anything was last Tuesday.  

For the most part I agree with you.  My whole "he's nice" and "they're a start-up" thing is mostly because I don't want to bum myself out (edit: though I want to make clear, I absolutely don't think this is a situation like what your links mention.  I honestly don't think Rob is trying to screw...

Quote: To be fair, for some people the UR40 might be significantly more comfortable than the KSC75 or PortaPro, which might very well make it worth double considering how cheap they are to begin with.   Anyway, yeah, very good for their price range.  Far from perfect, but a good...

Like I said, I accept that they're a startup and got more orders than they could handle.  I'm understanding of that, especially in light of seeing them bring more people on to get the work done.  I also don't want them to rush the product... I'll gladly wait longer if the result is better. ...

As of Monday it will have been two months since I sent payment.  There have been two issues that both delayed things (mistakes on their part, once in shipping and once in the actual creation of the earphones), in addition to the standard "we don't have enough people" thing they addressed, which...

Website's working for me, but yeah, the relative lack of communication is a little troublesome.

Oh, I know that the problems with HDMI can be numerous, but the ways in which they manifest themselves aren't subtle.  You can't pretend you're seeing a slightly flatter image as the result of a defective HDMI cable.   And yeah, whenever I start getting too into audiophile stuff and start...