If anyone else is interested in pursuing this Astell & Kern “no longer supported” issue further by looking at what can be done legally, please post something and if there is enough interest I may start a separate thread on this discussion.

They won’t because it’s become very clear that Astell&Kern has one thing on their mind, selling players. The have no concern about their customers once the product is bought and paid for.

Update: Still no reply at all from Astell & Kern customer service.

Being a business owner I really have a hard time understanding Astell & Kerns business philosophy “if you don’t like a customers concerns ...ignore them”. it’s been over a month without a single response sent to various AK email addresses. Who are these people??

Well said.

“unsupported” player (like mine) still available for sale on Amazon.ca for over $4000. Astell&Kern AK380 Ultimate High Fidelity Portable Music Player (Black) https://www.amazon.ca/dp/B01DWN0BRI/ref=cm_sw_r_cp_api_glt_i_V07GZCC3KS02VBFGX74K

The AK380 (like mine) is still available for sale on Amazon.ca for over $4000 canadian! Image the person who buys this and then finds out later that it’s “no longer supported”. Here is the link. Astell&Kern AK380 Ultimate High Fidelity Portable Music Player (Black)...

I’m sure Astell & Kern has received all my emails. They have decided to just ignore them. They think that by ignoring a customers concerns that the customer will just get tired of the issue and go away. This is what this company has decided to do. I know that if AK doesn’t offer an upgrade path...

I do use my players to stream Tidal. I purchased my Kann 2 years ago and it cost me $2000 Canadian dollars. Now I can’t steam Tidal anymore. This was the main reason I purchased this second AK product. It cost me $1000 a year for its 2 years of use and now it’s no longer serving its initial...

Update. I still keep sending mails to various AK support emails and have yet to receive a reply. Is this company serious!!!!!

I have tried to contact AK for the past 3 weeks regarding my concern about 2 players that I have ($6000). I have not received a single reply to any of these emails. I have also received other AK emails to send my concerns to from various members of this group. Again I have not received a single...

It’s been more than 3 weeks and still not reply to my various mails to various email addresses at Astell & Kern. This lack of any customer service is very troublesome. This company charges thousands of dollars for their products and abandons you when you need some help.

I have 2 AK players originally worth over $6000.00 new. Both my players have not been able to log onto my Tidal streaming service. I contacted AK about this issue a few weeks ago and was told they they are working on getting newer players back online with Tidal but older players may not be able...

I purchased the M11 about 2 weeks ago. I also purchased the Monolith THX AAA portable amp and strapped them to each other. This combo is the best sounding portable setup I've ever heard. Fiio has now decided to marry the two together. Will the M11 pro with the THX AAA amp chips be as good as...

I understand everyones point of view but I must say I'm a little ticked off by the members who are basically trying to tell me to keep my mouth shut and my opinions to myself. Instead of saying "bury this thread" why not just stop reading it. What bothers you so much about free speech and...

I currently own 2 Focal products and I was ready to purchase a third. The Utipias cost $5600 canadian dollars with tax. I still don’t feel that it’s unreasonable to ask a company pre-sale questions on a product especially at that price point. All I have to say is that the “don’t reply” tactic...

The thread is not a joke. You can bury your head in the ground and trust everyone else around you to take care of you if you like, but I have a right to ask questions. All I can say is beware of a company who ignores it's customers concerns.

Focal have still not replyied to any of emails after my initial request for information. Here is the reply I received from my initial question: Dear Steve, thanks for your message which i forward herewith to our representative for Canada. With best regards Carsten Roth Head of Export Sales Home

The idea of having such a dangerous substance in a headphone is mind boggling. The tweeter in my Solo6 Be is in my recording studio, as I’ve mentioned before the monitors are not handled In this locked room. Imagine leaving the Utipia in your living room and walking into the room to find...

You are correct. I just tested all of my headphones with my EMF meter. All my headphones showed levels of EMF's including my Audeze LCD 2 (planar magnetic). They all registered EMF's even if the headphone is unplugged from any source. The only headphone that I own that did not register any...

I keep saying that if Focal replied to my email as they told me they would I wouldn't be as concerned as I am now by them totally ignoring my various emails. When I purchased my Focal Solo 6 Be a few years ago I'm sure there as a warning label on the speakers regarding the beryllium. They...

A reply from Focal letting me know the Utopia is perfectly safe is not too much to ask

I also own Focal Solo6 Be Studio monitors, they also have a Beryllium tweeter. I was aware of the possible dangers of the Beryllium on the monitors but wasn't too concerned because they are not being handled at all. The Utopia on the other hand is being constantly handled and could drop and the...

I currently own a pair of Focal Elear and I absolutly adore them. I love them so much that I have been thinking of upgrading to the Utopia's. I have been writing Focal a few times in regards to Beryllium being toxic and should there be any concern about having this strapped around your head for...

I tried that exact combo, white tips with green filter. I don't know why I lost all bass. I'll try it again.