Hello Everyone: First and foremost, allow me to apologize on behalf of Ety Customer Service if you've been waiting on a response and haven't seen one. Moe and I have always prided ourselves on a response time of 24 hours or less. Unfortunately, we fell a bit behind because we had to take on...

As long as the order is un We sell the cable on our website for $49. As long as the value of the order is less than $50, etymotic.com should offer you a US Mail shipping option for $6.50. It takes a little longer, but it's definitely cheaper than UPS Expedited Service. Let me know if you...

Hi Thomas: Warranty claims are typically handled by us directly, and most resellers will end up directing to you us as well. Feel free to pm me or email me at r_carlson@etymotic.com and we'll get it sorted for you.

You're too kind. Crafty: I've got your email in my inbox and I'll answer you shortly. Please forgive the delay, I'm still suffering the after-effects of NAMMthrax. Or is it NAMMnesia?

Happytalk:  I'm pretty sure I can manage to get a replacement P-to-S cable mailed out for you. Feel free to PM me or email me your preferred shipping address to r_carlson@etymotic.com and I'll take care of it.

Hi Folks:   Sorry to side-step the current conversation, but I've had quite a few requests to notify everyone when we put replacement cables for the new ER4 models on the website. They're now available to ship at http://www.etymotic.com/consumer/accessories/er4-new.html.   Thank you!

I don't think EtyDirect is offering the trade-in option, at least not at this point. I'm happy to check in on it for you. Can you do me a favor and email me at r_carlson@etymotic.com? It will help me keep track of things, as I don't always get a chance to log on here.

Yes we are. The pricing is based on the warranty eligibility of your current ER4s (in warranty makes the price $225, out of warranty is $275). In order to qualify for the $225, a proof of purchase is required, otherwise you'd still be eligible for the $275, provided you can send back your...

  We have an upgrade program which allows you to send back an older ER4 and get a discount on the new XR or SR. At this time, only traditional ER4 models are eligible for the trade-in. It's run separately from our SPO (Special Purchase Option) program. If you were to send back a HF3, you the...

When in doubt, it never hurts to email us at customer-service@etymotic.com (or me at r_carlson@etymotic.com) if you see a questionable reseller on Amazon or ebay. It can be the wild west out there in terms of who's authorized and who isn't.

Thanks for that. I saw the email and will respond to you from there.

Hi Jleewachter:   Have you reached out to our Customer Service Dept. yet regarding this issue? You can always reach me at r_carlson@etymotic.com for assistance.

When we first released the P-T, it included the compliance graph and the airline adapter (the "T" stood for "travel" and it was packaging geared toward the airport retailers). The addition of the P-to-S cable happened later on, when the P-T packaging became the default for the ER4P. Admittedly...

HikeG:  Have you been in touch with anybody at Etymotic Customer Service about your earphones? If not, can you shoot me an email at r_carlson@etymotic.com with all of your contact details and I'll see what I can do to have a resolution expedited for you. You can PM me too, but I'm currently on...

You can also email me at r_carlson@etymotic.com if that's easier for you. FWIW I'm more likely to see an email first. 

I'm keeping that list, so you'll hear from me once we're ready to roll it out. I was really hoping that we would've had this up and running by now (along with many others). Product launches...always a million moving parts. You can always contact me directly if you're looking for updates. Either...

Ah, beat me to it. Can always email us at customer-service@etymotic.com and we'll be happy to look them up for you.

What Dave said. It never hurts to send it in and let us take a look. Feel free to email me directly at r_carlson@etymotic.com for return details/instructions. At least this way we can see what options are available for you.

We haven't been given the actual release date in the Customer Service Dept., but I know we're still a few weeks out yet. I'm looking forward to reading feedback from everyone once we start shipping.   If you've emailed our Customer Service Dept. about the earphones and haven't gotten a...

Quote:   Have you tried replacing the filters?  Wax, oil, moisture, etc. can clog up the filters and literally block output.  Loss of volume is usually a symptom of the filter becoming clogged, although it's rare that it happens in both ears simultaneously.   Directions for changing...

Greetings to everyone at Head-FI:    Etymotic is pleased to offer a free P-to-S cable with the purchase of the ER4P-T at http://www.etymotic.com/.  The perfect accessory for the musician on the go, the P-to-S cable converts the frequency response of the ER4P to that of the ER4S, improving...

Thanks for the pics - that'll help straighten this out.  The gray 3-flanged eartips are the large size (our product# ER4-18).  The gray foams in the plastic bag are the ER4-14F and will give you the most isolation when properly rolled down and inserted.  The other black pair are not Etymotic...

There are two different sized 3-flanged eartips included with the ER4 - the smaller diameter Frost tip (sort of opaque), and the larger diameter gray 3-flanged eartips.  The smaller frost tips are most likely the ones that were on the unit out of the box, and they have a bit more length of...

Greetings to all at Head-Fi:   There are only two days left to order accessories from Etymotic using the 20% off coupon at http://www.etymotic.com/.  No better time than the present to replace those old eartips and filters.  Use discount code ACCESS2011 during check-out to save!  Sale runs...

Quote: Wearing the hf3 around the ear will place the mic/remote in the wrong position.  The mic and controls are designed to hang right about at the jaw line on the right-hand side.  If you have any product questions, feel free to email me direct at r_carlson@etymotic.com if you like!