Hello Everyone: First and foremost, allow me to apologize on behalf of Ety Customer Service if you've been waiting on a response and haven't seen one. Moe and I have always prided ourselves on a response time of 24 hours or less. Unfortunately, we fell a bit behind because we had to take on...

As long as the order is un We sell the cable on our website for $49. As long as the value of the order is less than $50, etymotic.com should offer you a US Mail shipping option for $6.50. It takes a little longer, but it's definitely cheaper than UPS Expedited Service. Let me know if you...

Hi Thomas: Warranty claims are typically handled by us directly, and most resellers will end up directing to you us as well. Feel free to pm me or email me at r_carlson@etymotic.com and we'll get it sorted for you.

You're too kind. Crafty: I've got your email in my inbox and I'll answer you shortly. Please forgive the delay, I'm still suffering the after-effects of NAMMthrax. Or is it NAMMnesia?

Happytalk:  I'm pretty sure I can manage to get a replacement P-to-S cable mailed out for you. Feel free to PM me or email me your preferred shipping address to r_carlson@etymotic.com and I'll take care of it.

Hi Folks:   Sorry to side-step the current conversation, but I've had quite a few requests to notify everyone when we put replacement cables for the new ER4 models on the website. They're now available to ship at http://www.etymotic.com/consumer/accessories/er4-new.html.   Thank you!

I don't think EtyDirect is offering the trade-in option, at least not at this point. I'm happy to check in on it for you. Can you do me a favor and email me at r_carlson@etymotic.com? It will help me keep track of things, as I don't always get a chance to log on here.

Yes we are. The pricing is based on the warranty eligibility of your current ER4s (in warranty makes the price $225, out of warranty is $275). In order to qualify for the $225, a proof of purchase is required, otherwise you'd still be eligible for the $275, provided you can send back your...

  We have an upgrade program which allows you to send back an older ER4 and get a discount on the new XR or SR. At this time, only traditional ER4 models are eligible for the trade-in. It's run separately from our SPO (Special Purchase Option) program. If you were to send back a HF3, you the...

When in doubt, it never hurts to email us at customer-service@etymotic.com (or me at r_carlson@etymotic.com) if you see a questionable reseller on Amazon or ebay. It can be the wild west out there in terms of who's authorized and who isn't.

Thanks for that. I saw the email and will respond to you from there.

Hi Jleewachter:   Have you reached out to our Customer Service Dept. yet regarding this issue? You can always reach me at r_carlson@etymotic.com for assistance.

When we first released the P-T, it included the compliance graph and the airline adapter (the "T" stood for "travel" and it was packaging geared toward the airport retailers). The addition of the P-to-S cable happened later on, when the P-T packaging became the default for the ER4P. Admittedly...

HikeG:  Have you been in touch with anybody at Etymotic Customer Service about your earphones? If not, can you shoot me an email at r_carlson@etymotic.com with all of your contact details and I'll see what I can do to have a resolution expedited for you. You can PM me too, but I'm currently on...

You can also email me at r_carlson@etymotic.com if that's easier for you. FWIW I'm more likely to see an email first.