tisb0b
500+ Head-Fier
- Joined
- Oct 27, 2009
- Posts
- 723
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- 16
Just received this email from Audeze so I cannot fault their support.
Quote:
Quote:
Audeze said:Hello,
Recently it has come to our notice that the plastic blocks that are part of the headband may show some visible cracks. We are looking into this issue, but preliminary findings show, the type of plastic raw material is the cause. These type of plastic blocks are limited to a few batches that were shipped out. You are receiving this email, because our records indicate you have a headphone from this batch.
We apologize for the problem and we will gladly replace the blocks. We are currently working on a replacement block, we will pro-actively send a pair with instructions to each LCD-2 owner who received the plastic blocks in the batch. We expect to ship the replacement block in a couple of weeks.
If you find any cracks / fissures or any other issues with the plastic blocks, please do send us an email to support@audeze.com.
Thank you very much for your understanding,
Audez'e Inc.