[jude]

The question here is, Who are your favorite companies related to headphone audio and/or audio and music as a whole (since so many Head-Fi'ers are also audiophiles of the non-headphone variety, too)?

I am not talking about forums/websites, just companies that make/sell products and services.

Please list as many as you wish. We may add a poll after we compile a list of companies based on your posts.

Thanks for your input!

Best Regards,
Jude
Admin, Head-Fi.org

 

[nhancakes]

Headroom - Love their customer service.

 

[tjumper78]

litte dot - only dealt with them once but their customer service was just amazing. all my emails were replied in professional manner within an hour, no matter when i sent the emails. when my product was defective, they sent me a new one before i sent the defective item back. and they even compensated the shipping cost which occurred when i sent the defective item back to them.

meier audio - jan's customer service is also top-notch.

 

[appophylite]

Koss - Excellent Customer Service
Electric Avenues - Gary goes leaps and bounds to deliver amazing communication, customer service and help when it comes to his PA2v2 amplifier.

 

[Le Le]

Meier Audio/Jan Meier. By far.

 

[backtofront001]

Quote:

Originally Posted by tjumper78 /img/forum/go_quote.gif litte dot - only dealt with them once but their customer service was just amazing. all my emails were replied in professional manner within an hour, no matter when i sent the emails. when my product was defective, they sent me a new one before i sent the defective item back. and they even compensated the shipping cost which occurred when i sent the defective item back to them.

Little Dot. How David replies to emails so fast is beyond me. I dont think he sleeps

 

[apatN]

The Little Dot service is good indeed, way better than Grado's.

 

[grokit]

Agree with Headroom and David @ Little Dot, and would like to add Audio Advisor and Simpl Acoustics to the list.

 

[krmathis]

Red Wine Audio - Excellent customer service.

 

[trevorlane]

TTVJ - Todd's very helpful in answering questions for me, quickly I might add
Headroom - My first pair of headphones, after finding HF, were bought from HR after I asked a barrage of questions. No problem replying to me quickly as well.

 

[aamefford]

Headroom - Just plain awesome customer service, products and resources.
Headamp - Yeah, Justin is horrible at answering emails, and can take a while to get things built or repaired, but he eventually gets it done at a fair price, and he can sure build an amp!
S2 audio - Tremendously helpful
ALO - Also very helpful, and very nice products
Redwine - Helpful and pleasant, even when supporting a used 3rd party sale of one of his products.
Shure - a bit impersonal, but their warranty support is quite good.
JH Audio - great email response to questions, and I know they get LOTS of them.

 

[h.rav]

HeadAmp : superb craftsmanship and designs.
HeadRoom : very friendly, funny ;p and knowledgeable.
Woo Audio : Jack Wu is very flexible and a pleasure to deal with.
Audio-gd : superb designs & products for the money, Kingwa doesn't use a single marketing word and willing to listen to customers' requests and suggestions.
D-Sonic : great customer service and great craftsmanship, their markups are very low if compared to brand names.
Selah Audio : superb craftsmanship, superb design and very flexible to deal with.
DEQX : superb products, price is high but worth every penny.

 

[roadcykler]

Locally I have had great service and response to questions from Echo Audio. On-line I was very happy dealing with PS Audio. I bought a used pair of speaker cables that came with spades on both ends and I needed banana connections on the amp end. I called their customer service expecting to buy a set of banana plugs and they shipped them to me the following day free of charge.

 

[Pepsi]

Headroom is phenomenal, the people there have always shown great respect and customer service. Moon audio is also very great. Jack at WooAudio is also one of my favs. A very very nice guy, props to him and his products. Benchmark sells very elite products, but their customer service wasn't that impressive from my experiences.

 

[IPodPJ]

Audio-gd
TTVJ
Meier Audio
Cryoparts/Locus Design Group
PS Audio
Ultimate Ears (although I don't know how they are since Logitech took them over)