grawk
Itinerant Miscreant
- Joined
- Mar 14, 2005
- Posts
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- 38
You want them to stay in the office telling them they're out of the office?
Originally Posted by grawk /img/forum/go_quote.gif You want them to stay in the office telling them they're out of the office? |
Originally Posted by mrdeadfolx /img/forum/go_quote.gif If I may chime in on the subject, my customer service experience with Ultimate Ears has been the best out of any CS Ive experienced in my life, period. Not just for headphones, for everything. The longest an email reply ever took was 1 hour, and my calls are answered the first time and dealt with on the spot. Ive never had a problem I could not immediately get an answer to, and its always the answer i want to hear. I cant say enough good things about their CS. It amazes me. |
Originally Posted by Lifter59 /img/forum/go_quote.gif I have to say this mirrors my experience as well. One call - RMA in 20 minutes. UE11's back in 1 week as good as new - no hassles, no problems..... |
Originally Posted by Nuwidol /img/forum/go_quote.gif Well the magic words aint so magic after all. I received my UE-11 10 days ago now & I had a problem with them out of the box (a little piece had come unglued from inside & rattles about freely) so I emailed to ask what the process would be to go about returning them for repair. That was 30 mins after I received them. 5 days ago I emailed the same question again & I've still had no reply. I'm pretty annoyed to say the least... |
Originally Posted by Nuwidol /img/forum/go_quote.gif /looks over at location <----- |
Originally Posted by Lifter59 /img/forum/go_quote.gif been there=====>did that..... I believe that the 800 number is international (but I may be wrong). It is certainly worth trying. If it doesn't work - PM me. I live in Southern CA and would be happy to give them a call first thing Tuesday AM on your behalf if you would like. JL |
Originally Posted by Nuwidol /img/forum/go_quote.gif Thanks for the offer. I'm sure the number would be callable for me. I just didn't fancy paying the cost of it. Maybe I'll call from work |