WhiteShadow
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I guess that was just a scare, I just tried the triplefi and the bass is working again. If it lasts for a few more hours, I'll edit my previous post to save UE from bad PR.
What is going on over at Ultimate Ears???
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Weird that it never showed up. Did you check your junk mail folder?
| Originally Posted by ansextra /img/forum/go_quote.gif I was told that they would email me a new cleaning tool. It never showed up. |
Weird that it never showed up. Did you check your junk mail folder?
mrdeadfolx
Headphoneus Supremus
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Look no further, Ive had them since they were the new kid on the block, have used them far more than what would be considered regular, and they have given me no issues whatsoever. They have gone through the torture test gauntlet for sure. Ive heard of many others having issues with their Super .fi's, but my pair must be blessed because they seem to be invincible.
| Originally Posted by channum /img/forum/go_quote.gif ... still looking for that person who regularly used super.fis for close to 2 years without needing a replacement though. |
Look no further, Ive had them since they were the new kid on the block, have used them far more than what would be considered regular, and they have given me no issues whatsoever. They have gone through the torture test gauntlet for sure. Ive heard of many others having issues with their Super .fi's, but my pair must be blessed because they seem to be invincible.
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Quote:
There was another person here who recently posted in the past day or two that he lost bass in the first hour that he had his Triple.fi, and he regained it by unplugging the cable from the earpiece and plugging it back in.
[EDIT- clicked to "read new", and never saw soozieq beat me to this because it took me to the least page instead of the last post I had seen, I hate when that happens]
| Originally Posted by WhiteShadow /img/forum/go_quote.gif I guess that was just a scare, I just tried the triplefi and the bass is working again. If it lasts for a few more hours, I'll edit my previous post to save UE from bad PR. |
There was another person here who recently posted in the past day or two that he lost bass in the first hour that he had his Triple.fi, and he regained it by unplugging the cable from the earpiece and plugging it back in.
[EDIT- clicked to "read new", and never saw soozieq beat me to this because it took me to the least page instead of the last post I had seen, I hate when that happens]
channum
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Thanks, it's good to hear from someone with a positive experience.
Confidence is one of those odd things - it's not based strictly in known facts, because if you had all the known facts, you wouldn't need confidence so much. I keep in mind that people with problems are more likely to post after the honeymoon period than people who are satisfied - what is remarkable about your headphones working after all? Still hard to shake my gut no-confidence in their build quality, but any good news is a start.
| Originally Posted by mrdeadfolx /img/forum/go_quote.gif Look no further, Ive had them since they were the new kid on the block, have used them far more than what would be considered regular, and they have given me no issues whatsoever. They have gone through the torture test gauntlet for sure. Ive heard of many others having issues with their Super .fi's, but my pair must be blessed because they seem to be invincible. |
Thanks, it's good to hear from someone with a positive experience.
Confidence is one of those odd things - it's not based strictly in known facts, because if you had all the known facts, you wouldn't need confidence so much. I keep in mind that people with problems are more likely to post after the honeymoon period than people who are satisfied - what is remarkable about your headphones working after all? Still hard to shake my gut no-confidence in their build quality, but any good news is a start.
ansextra
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Yes I'm happy with their customer service. I didn't have to secure the return at all. I just gave them my word that I shipped it. Why would I not? They were broken! I had Shure e3c's for years and replacements (which I needed about 3 times) were always shipped regular mail just like UE does. I needed my replacement within a day and UE provided it. It was worth $20 to me and above and beyond the normal warranty specs.
Is there another company that will ship replacements for overnight delivery as part of their warranty? For that matter, it's absurd that high end IER's even need replacement at all. Garbage earbuds last forever!
| Originally Posted by channum /img/forum/go_quote.gif That's grounds for extremely happy? I'd hate to see you get actually good CS, your head might explode
... still looking for that person who regularly used super.fis for close to 2 years without needing a replacement though. |
Yes I'm happy with their customer service. I didn't have to secure the return at all. I just gave them my word that I shipped it. Why would I not? They were broken! I had Shure e3c's for years and replacements (which I needed about 3 times) were always shipped regular mail just like UE does. I needed my replacement within a day and UE provided it. It was worth $20 to me and above and beyond the normal warranty specs.
Is there another company that will ship replacements for overnight delivery as part of their warranty? For that matter, it's absurd that high end IER's even need replacement at all. Garbage earbuds last forever!
channum
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I don't know about headphones, frankly, I've been nothing but disappointed with the calibre of support with the headphones I've had to return. Sennheiser turned it around in less than two weeks but shipped me the wrong headphones. It was actually a considerably more expensive set than what I'd sent them, sent PX100s & got HD500A, but it was annoying and turned me off of buying anything from them again. Audio Technica turned it around in a bit over two weeks, but they insisted on repairing the ATH-EC7s and their repair failed two months later. Since they have the chutzpah to charge a processing fee on their warranty service, I said the hell with them and haven't purchased any of their products since. The only reasonable service I've gotten is from head-direct who always swapped out my PK2s without any fuss and quickly - that I had to swap them out more than once was my problem with those.
OTOH, when I had a Maxtor hard drive fail, it took one call to verify the failure code, poof, 2 days later I had a brand new replacement in hand with pre-paid shipping return box. When my iPod mini failed, poof, 4 days later I had a like-new refurb in hand and I didn't have to pay a thing, the box to ship it to Apple and the return were all paid in full and all overnight. When I mentioned just as a comment that a replacement faceplate I purchased from iFixit had a small blemish, so small I had no interest in returning it or getting any money back, they rush shipped a replacement that I hadn't even requested. When my laptop died under warranty a few years ago, I did have to pay the shipping out, but the return was two-day, no charge. When I had a CD-drive go bad in a computer, it had to be swapped out a total of two times because the first replacement arrived DOA, but Power Computing shipped each of them overnight, no charge and never had to send anything back. I had a DVD-ROM go bad in a Dell Computer under warranty, the replacement was 2 day shipped with a pre-paid container back to Dell. When a motherboard replacement from Abit disappeared into the nether void (3 day shipment), they wound up shipping me another one overnight, and when the first showed up a couple of weeks later after it turned up, literally, under someone's desk in the shipping department, they just let me keep it. I could go on, but I think I make my point. In electronics, overnight or 2 day shipping, often paid by the company to and from, are not unusual and, frankly, companies that don't provide such levels of service do not get much love from their customers.
The fact that the headphone industry are bunch of chump monkeys when it comes to providing good customer service does not magically turn UE's barely adequate customer service into excellent CS, it just looks good compared to a lot of their competition.
| Originally Posted by ansextra /img/forum/go_quote.gif Is there another company that will ship replacements for overnight delivery as part of their warranty? For that matter, it's absurd that high end IER's even need replacement at all. Garbage earbuds last forever!
|
I don't know about headphones, frankly, I've been nothing but disappointed with the calibre of support with the headphones I've had to return. Sennheiser turned it around in less than two weeks but shipped me the wrong headphones. It was actually a considerably more expensive set than what I'd sent them, sent PX100s & got HD500A, but it was annoying and turned me off of buying anything from them again. Audio Technica turned it around in a bit over two weeks, but they insisted on repairing the ATH-EC7s and their repair failed two months later. Since they have the chutzpah to charge a processing fee on their warranty service, I said the hell with them and haven't purchased any of their products since. The only reasonable service I've gotten is from head-direct who always swapped out my PK2s without any fuss and quickly - that I had to swap them out more than once was my problem with those.
OTOH, when I had a Maxtor hard drive fail, it took one call to verify the failure code, poof, 2 days later I had a brand new replacement in hand with pre-paid shipping return box. When my iPod mini failed, poof, 4 days later I had a like-new refurb in hand and I didn't have to pay a thing, the box to ship it to Apple and the return were all paid in full and all overnight. When I mentioned just as a comment that a replacement faceplate I purchased from iFixit had a small blemish, so small I had no interest in returning it or getting any money back, they rush shipped a replacement that I hadn't even requested. When my laptop died under warranty a few years ago, I did have to pay the shipping out, but the return was two-day, no charge. When I had a CD-drive go bad in a computer, it had to be swapped out a total of two times because the first replacement arrived DOA, but Power Computing shipped each of them overnight, no charge and never had to send anything back. I had a DVD-ROM go bad in a Dell Computer under warranty, the replacement was 2 day shipped with a pre-paid container back to Dell. When a motherboard replacement from Abit disappeared into the nether void (3 day shipment), they wound up shipping me another one overnight, and when the first showed up a couple of weeks later after it turned up, literally, under someone's desk in the shipping department, they just let me keep it. I could go on, but I think I make my point. In electronics, overnight or 2 day shipping, often paid by the company to and from, are not unusual and, frankly, companies that don't provide such levels of service do not get much love from their customers.
The fact that the headphone industry are bunch of chump monkeys when it comes to providing good customer service does not magically turn UE's barely adequate customer service into excellent CS, it just looks good compared to a lot of their competition.
Quote:
I don't think I have ever read so many posts from anyone who has had more interactions with customer service over issues/defects with products than you....
Is there ANY electronic product that you have purchased that hasn't required a repair or warranty action? Just curious....
| Originally Posted by channum /img/forum/go_quote.gif I don't know about headphones, frankly, I've been nothing but disappointed with the calibre of support with the headphones I've had to return. Sennheiser turned it around in less than two weeks but shipped me the wrong headphones. It was actually a considerably more expensive set than what I'd sent them, sent PX100s & got HD500A, but it was annoying and turned me off of buying anything from them again. Audio Technica turned it around in a bit over two weeks, but they insisted on repairing the ATH-EC7s and their repair failed two months later. Since they have the chutzpah to charge a processing fee on their warranty service, I said the hell with them and haven't purchased any of their products since. The only reasonable service I've gotten is from head-direct who always swapped out my PK2s without any fuss and quickly - that I had to swap them out more than once was my problem with those. OTOH, when I had a Maxtor hard drive fail, it took one call to verify the failure code, poof, 2 days later I had a brand new replacement in hand with pre-paid shipping return box. When my iPod mini failed, poof, 4 days later I had a like-new refurb in hand and I didn't have to pay a thing, the box to ship it to Apple and the return were all paid in full and all overnight. When I mentioned just as a comment that a replacement faceplate I purchased from iFixit had a small blemish, so small I had no interest in returning it or getting any money back, they rush shipped a replacement that I hadn't even requested. When my laptop died under warranty a few years ago, I did have to pay the shipping out, but the return was two-day, no charge. When I had a CD-drive go bad in a computer, it had to be swapped out a total of two times because the first replacement arrived DOA, but Power Computing shipped each of them overnight, no charge and never had to send anything back. I had a DVD-ROM go bad in a Dell Computer under warranty, the replacement was 2 day shipped with a pre-paid container back to Dell. When a motherboard replacement from Abit disappeared into the nether void (3 day shipment), they wound up shipping me another one overnight, and when the first showed up a couple of weeks later after it turned up, literally, under someone's desk in the shipping department, they just let me keep it. I could go on, but I think I make my point. In electronics, overnight or 2 day shipping, often paid by the company to and from, are not unusual and, frankly, companies that don't provide such levels of service do not get much love from their customers. The fact that the headphone industry are bunch of chump monkeys when it comes to providing good customer service does not magically turn UE's barely adequate customer service into excellent CS, it just looks good compared to a lot of their competition. |
I don't think I have ever read so many posts from anyone who has had more interactions with customer service over issues/defects with products than you....
Is there ANY electronic product that you have purchased that hasn't required a repair or warranty action? Just curious....
channum
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Let's see, I've been buying stuff for more than the past twenty years. That adds up to a whole lot of computers, hard drives, CD & DVD burners, soundcards, memory modules, portable stereo equipment, etc., etc.. The fact is that a lot of stuff does not make it to the end of its warranyy period but, much like rebates, most manufacturers don't expect people to take them on their stated warranty, I do.
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No, you're not just curious. You're making a thinly disguised insinuation that, although I am praising *most* customer service I've received, that somehow there must be something unusual about the number of dealings I can cite, even though the above adds up to ten interactions over a fifteen year period. Now, admittedly, there are more than those ten, but all in all, I probably deal with returning things about once a year, that's it. I buy a lot more stuff than that. You want to see stuff that didn't require warranty action, how about my shelf of whole computers, monitors, memory modules, optical drives, hard drives, keyboards, mice, soundcards, modems, old walkmans, portable CD players, motherboards, etc. that simply refuse to die but have grown too obsolete to use, but since they function perfectly, get held onto "just in case".
I'm feeling pretty insulted at the moment.
| Originally Posted by Lifter59 /img/forum/go_quote.gif I don't think I have ever read so many posts from anyone who has had more interactions with customer service over issues/defects with products than you.... |
Let's see, I've been buying stuff for more than the past twenty years. That adds up to a whole lot of computers, hard drives, CD & DVD burners, soundcards, memory modules, portable stereo equipment, etc., etc.. The fact is that a lot of stuff does not make it to the end of its warranyy period but, much like rebates, most manufacturers don't expect people to take them on their stated warranty, I do.
Quote:
| Is there ANY electronic product that you have purchased that hasn't required a repair or warranty action? Just curious.... |
No, you're not just curious. You're making a thinly disguised insinuation that, although I am praising *most* customer service I've received, that somehow there must be something unusual about the number of dealings I can cite, even though the above adds up to ten interactions over a fifteen year period. Now, admittedly, there are more than those ten, but all in all, I probably deal with returning things about once a year, that's it. I buy a lot more stuff than that. You want to see stuff that didn't require warranty action, how about my shelf of whole computers, monitors, memory modules, optical drives, hard drives, keyboards, mice, soundcards, modems, old walkmans, portable CD players, motherboards, etc. that simply refuse to die but have grown too obsolete to use, but since they function perfectly, get held onto "just in case".
I'm feeling pretty insulted at the moment.
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If you are a fan of conspiracy theory I am sorry to disappoint you and I am sorry you feel insulted....the question was asked at face value - period. I have been buying the same "stuff" as you for better than thirty years .. some of it leading edge, some of it bleeding edge and some just mainstream.... as a third party reader of the threads (and I have been reading for a long time), the tone of your posts are what prompted the question. My apologies if you feel your honor has been besmirched.
| Originally Posted by channum /img/forum/go_quote.gif Let's see, I've been buying stuff for more than the past twenty years. That adds up to a whole lot of computers, hard drives, CD & DVD burners, soundcards, memory modules, portable stereo equipment, etc., etc.. The fact is that a lot of stuff does not make it to the end of its warranyy period but, much like rebates, most manufacturers don't expect people to take them on their stated warranty, I do. No, you're not just curious. You're making a thinly disguised insinuation that, although I am praising *most* customer service I've received, that somehow there must be something unusual about the number of dealings I can cite, even though the above adds up to ten interactions over a fifteen year period. Now, admittedly, there are more than those ten, but all in all, I probably deal with returning things about once a year, that's it. I buy a lot more stuff than that. You want to see stuff that didn't require warranty action, how about my shelf of whole computers, monitors, memory modules, optical drives, hard drives, keyboards, mice, soundcards, modems, old walkmans, portable CD players, motherboards, etc. that simply refuse to die but have grown too obsolete to use, but since they function perfectly, get held onto "just in case". I'm feeling pretty insulted at the moment. |
If you are a fan of conspiracy theory I am sorry to disappoint you and I am sorry you feel insulted....the question was asked at face value - period. I have been buying the same "stuff" as you for better than thirty years .. some of it leading edge, some of it bleeding edge and some just mainstream.... as a third party reader of the threads (and I have been reading for a long time), the tone of your posts are what prompted the question. My apologies if you feel your honor has been besmirched.
parhelictriangle
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To be fair, Lifter, those ellipses looked more'n a bit accusatory. Aposiopesis, dude.
I've known a few people who just have terrible luck with electronics. I include myself in that group. I'm like an EMP generator, I swear. Someday I'm going to stub my toe and it'll be lights out L.A.
I've known a few people who just have terrible luck with electronics. I include myself in that group. I'm like an EMP generator, I swear. Someday I'm going to stub my toe and it'll be lights out L.A.
Quote:
OK..before this gets completely out of hand I will just plead mea culpa. There was never any intent to insult or start a "flame war" - I don't even own a lighter.
| Originally Posted by parhelictriangle /img/forum/go_quote.gif To be fair, Lifter, those ellipses looked more'n a bit accusatory. Aposiopesis, dude. I've known a few people who just have terrible luck with electronics. I include myself in that group. I'm like an EMP generator, I swear. Someday I'm going to stub my toe and it'll be lights out L.A. |
OK..before this gets completely out of hand I will just plead mea culpa. There was never any intent to insult or start a "flame war" - I don't even own a lighter.
channum
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Fair enough, but as was pointed out, the style and tone implied otherwise. There will be no flame wars, the closest I've come to a flame in years is little better than some warm coals.
Besides, and I say this purely as conversational material: would it matter if I really were some sort of walking EMP generator or just really rough on my gear? How would that change the objective facts of my experience with UE? How does it invalidate my ability to make a real evaluation of where UE stacks up in the electronics market because I have had multiple chances to test other companies' level of CS?
I ask not because I'm trying to be an problem maker, it's just that it's a bit weird to me how some have leapt to the conclusion that because I am vocal in the interest of providing a counterpoint to the oft repeated mantra of "Ultimate ears has GREAT customer service" that I am somehow culpable in them taking so long to swap out the super.fis.
| Originally Posted by Lifter59 /img/forum/go_quote.gif If you are a fan of conspiracy theory I am sorry to disappoint you and I am sorry you feel insulted....the question was asked at face value - period. |
Fair enough, but as was pointed out, the style and tone implied otherwise. There will be no flame wars, the closest I've come to a flame in years is little better than some warm coals.
Besides, and I say this purely as conversational material: would it matter if I really were some sort of walking EMP generator or just really rough on my gear? How would that change the objective facts of my experience with UE? How does it invalidate my ability to make a real evaluation of where UE stacks up in the electronics market because I have had multiple chances to test other companies' level of CS?
I ask not because I'm trying to be an problem maker, it's just that it's a bit weird to me how some have leapt to the conclusion that because I am vocal in the interest of providing a counterpoint to the oft repeated mantra of "Ultimate ears has GREAT customer service" that I am somehow culpable in them taking so long to swap out the super.fis.
Michael415
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Well I have something positive to report finally. While I was away on holiday the replacement triple.fi's arrived at the concierge of my suite and they replaced the whole unit with a new one. The great thing is UE has finally updated their detachable cord which works easily with the iphone, no mods needed. *knock on wood* these will work well, but the test will come when I start taking mass transit again next week. It appears the clog maybe the initial process of the returns. I agree with you channum, UE's CS leaves plenty to be desired and I don't believe you or I were making unreasonable requests.
Bonthouse
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I sent my Super.fi 3's in because the memory wire broke off and with that also took out one of the signal wires.
Because I'm from The Netherlands, it took a while to get there.
I filled my adress, email etc on a paper and put that in the box with the SF3's. After waiting about 2 whole months, no reaction from them. In that time I mailed them about 4 times with no answer from them.
2 weeks ago I finally got an answer, something like they forgot it, or couldn't read my handwriting.. whatever. After that I got my SF3's back fairly quick.
I'll stick with Shure customer service, which is superb.
Because I'm from The Netherlands, it took a while to get there.
I filled my adress, email etc on a paper and put that in the box with the SF3's. After waiting about 2 whole months, no reaction from them. In that time I mailed them about 4 times with no answer from them.
2 weeks ago I finally got an answer, something like they forgot it, or couldn't read my handwriting.. whatever. After that I got my SF3's back fairly quick.
I'll stick with Shure customer service, which is superb.
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