kimvictor
Headphoneus Supremus
- Joined
- Jun 19, 2012
- Posts
- 4,397
- Likes
- 233
I used sandpaper to shave my ciem a tiny bit, and now, I have a perfect fit.
Ultimate Ears really exceeded my expectations of what good customer service is. Props to them. They offered me 3 choices:
1. I send my set back and they remake it with the proper colors.
2. I get a "significant discount" on my next future purchase, whatever it may be.
3. I get a free pair of UE900.
I'm still very satisfied with how my UERMs came out, so it's no problem. Most likely going to go with choice 2, especially if I can combine it with the head-fi meet's 20% discount. I definitely wouldn't mind buying from UE again, especially with the kind of service that I've gotten from them.
Beautiful IEMs!
TheGunner - The all white actually looks really good. I can see what you were going after though! I have that same color translucent green on my pair. Now the important part - how do they sound to you?
I went with a translucent black-- something about clear and earwax-- not the best combo in actual use.
A month ago they suffered a spill-- I was carrying them in a Pelican case and dropped it-- shattering the left bud.
I sent it back to UE with a repair order and for $100 bucks they cast a new one, didn't even need a new impression. I had them back in a week. THAT is customer service!
Nice! How long have you had them for?