After reading this thread and seeing pictures of the failure, it confirms the armature enclosure designed by Stuart Karten, Paul Kirley, Simon Sollberger, and Dennis Schroeder--a team of individuals without sufficient knowledge of computer, materials and manufacturing processes--was largely unsuccessful. The oversized design of the enclosure is not ergonomically correct which is evidenced by users who have modified the cable, complained about fit, isolation, audio quality or had the product modified by Fisher/ UniqueMelody. The TripleFi 10 is one of the most ill-conceived products that I have ever purchased/ tested and a textbook example why outsourcing design to firms that do not specialize in the intended product category is a mistake. Further, Logitech's acquisition of the company marked the beginning of a significant slide in customer service and support. You will also notice that Ultimate Ears has a declining sales network of specialized audio retailers. Ultimate Ears is a brand that I suspect will loose support from the discerning audio enthusiasts and musicians that made its early success possible.
Seeing a user have to use Krazy-Glue as a remedy for poor customer support and a design flaw should be the ultimate insult to its designers, employees and the founders of the brand.
Best,
iDesgn
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