TRINITY - PHANTOM Series - New thread + WORLDS FIRST PUSH PULL HYBRID IEM!*

[myemaildw]

Trinity are good people. No doubt. And they will improve and not create such a mess again including improving on their zero communication. We all wish them all the best. Everything is good about this line of thought so far.

But what's not acceptable is the silence on how long is it going to take for buyers in North America to actually get their items. It is quite surprising that trinity keeps mum about it despite direct questions about it to them.

What's the likely date the items would reach Alabama center? How long would it take for the small crew in Alabama to repeat the same exercise that their UK colleagues went through before those items are actually shipped out to the buyers?

Stating the ship out date from UK is misleading at best. And even that date keeps slipping by and has so far.

And the reluctance to address it open even at this stage is troublesome. Quite a few have suggested to wait or cancel the order. Fair enough.

Would trinity waive the cancelation fee as a good will gesture and let the buyers that would like to cancel do so without the cancelation fee?

Doing so would repair the damage to a great extent and restore good will.

They seem to not want to let go of the money. 30 percent could well be profit margin anyway

 

[sup27606]

They seem to not want to let go of the money. 30 percent could well be profit margin anyway

While the accusation about the lack of communication may be true, I doubt they are making too much profit or motivated by profit. They just offered 50% discount and (almost) free bluetooth to all the early backers. They didn't have to do that. They already acknowledged there was a mishap and apologized.

 

[ocrynox]

 
While the accusation about the lack of communication may be true, I doubt they are making too much profit or motivated by profit. They just offered 50% discount and (almost) free bluetooth to all the early backers. They didn't have to do that. They already acknowledged there was a mishap and apologized.

maybe you know if it includes indiegogo orders as early backers?

 

[sup27606]

  maybe you know if it includes indiegogo orders as early backers?

No, I don't know that. May be Indiegogo backers got separate emails about their orders, but I just don't know. I only know about Kickstarter, but I have no reason to suspect, they are negatively biased towards the Indiegogo buyers.

 

[ocrynox]

 
No, I don't know that. May be Indiegogo backers got separate emails about their orders, but I just don't know. I only know about Kickstarter, but I have no reason to suspect, they are negatively biased towards the Indiegogo buyers.

they posted the same email on Indiegogo page though

 

[sup27606]

  they posted the same email on Indiegogo page though

Thats good. I already used the code to order the Icarus BT DAC and it worked.

 

[Mustang80]

Trinity are good people. No doubt. And they will improve and not create such a mess again including improving on their zero communication. We all wish them all the best. Everything is good about this line of thought so far.

But what's not acceptable is the silence on how long is it going to take for buyers in North America to actually get their items. It is quite surprising that trinity keeps mum about it despite direct questions about it to them.

What's the likely date the items would reach Alabama center? How long would it take for the small crew in Alabama to repeat the same exercise that their UK colleagues went through before those items are actually shipped out to the buyers?

Stating the ship out date from UK is misleading at best. And even that date keeps slipping by and has so far.

And the reluctance to address it open even at this stage is troublesome. Quite a few have suggested to wait or cancel the order. Fair enough.

Would trinity waive the cancelation fee as a good will gesture and let the buyers that would like to cancel do so without the cancelation fee?

Doing so would repair the damage to a great extent and restore good will.

I'll prefix my comments on this by saying I'm not being 'off' with you or anything... just a couple of comments.
 
I fully agree that things could have been handled better and would even dare say that Bob himself is disappointed with the way it snowballed out of control. He's already made comments that he doesn't want to do pre-orders again or that he will be handling future releases very differently. I for one wouldn't have a problem ordering from them again, any time.
 
While we were all under the impression that we would have our products by now, we WILL still get them. There have been a few set backs that have resulted in Bob's optimism on shipping timeframes getting the better of him. I honestly believe that the team at Trinity have been working non-stop to try and get these orders out of the door, and Bobs commitment to the product has always been paramount to him - even if that sometimes means the product being delayed.
 
I'm sure that the delays in the US will be minimal, as I'm sure that all of the assembly has already been done in the UK, and are now just being onward shipped from Alabama. I'm sure it won't take that long to get to you.
 
I agree that Trinity should potentially wave the cancellation fee, but I'm not sure why you would want to at this stage. I totally understand that people are frustrated, disappointed and feel let down, but it's a bit like cutting your nose off to spite your face. You've waited so long for them, and now you're this close to getting the product that you liked enough to spend good money on BEFORE it was even built... you want to cancel? I'm not particularly saying you as in you personally, but in general.
 
Have faith, be patient and your IEM's will come in good time. I know this has been frustrating A F, but it's nearly done, and you nearly have them - I'm sure of it!

 

[Tommy C]

 
While the accusation about the lack of communication may be true, I doubt they are making too much profit or motivated by profit. They just offered 50% discount and (almost) free bluetooth to all the early backers. They didn't have to do that. They already acknowledged there was a mishap and apologized.

 
OK, let's not kid ourselves. Trinity is a business, not a charity. This offer was a mitigation with everyone who got upset. 
 
If you look around you can probably see how cheap some of the stuff is. They won't be offering anything to customers if it causes them to pay even more out of the pocket.  Btw shipping charges still apply and the products should be available in 8-12 weeks. So basically now people based on trust order more stuff and investing more money before anything was delivered because it's 50% off, a bargain! 
 
Sorry, but as a business owner myself I don't promise things that l cannot fulfill and most importantly keep things very transparent.   

 

[posnera]

Has anyone else not received the recent email update (I've never gotten any of the mass emails from Trinity).
I pre-ordered the Atlas-Delta directly from Trinity (not Kickstarter or Indiegogo).

 

[fpessolano]

I received nothing. I have PM6 and Air from Kickstarter (so no confirmation ever) and hunter and sagaris form the website (no confirmation there).
 
My opinion is simple, if they are really shipping somebody needs to receive it. If nobody gets anything before easter, I will have to agree with whoever calls this a sham.

 

[IamMe90]

  I know its a far stretch, but I wish I could receive the PM6 before April 8th. I would like to compare it against other IEMs at CanJam SoCal.

 
Probably depends on where you are... I'd say SE Asia and UK are "improbably, but not impossible," but that date should be an impossibility for US customers at this point. Sorry man I know it's pretty hard to make accurate retrospective audio comparisons. 

 

[myemaildw]

We are used to frequent updates so when there is no we worry, need to relax and let bob do their thing

 

[sup27606]

   
They won't be offering anything to customers if it causes them to pay even more out of the pocket.  

 
never said anything about paying out of pocket. I was referring to profit margin, in response to another poster's comment that Trinity major interest is in profit. I doubt that they are focused on profit, given how badly they screwed up about the deadlines and estimates.
 

Btw shipping charges still apply and the products should be available in 8-12 weeks. So basically now people based on trust order more stuff and investing more money before anything was delivered because it's 50% off, a bargain!

 
This is not the very first delivery this company has handled. They have been making and delivering stuff for several years, the most recent being the PM4. This time they tried to handle too many products at the same time, PM6, Hunter, Atlas-Delta, Air and got overwhelmed. Thats what it is. I don't think it is anything suspicious.

 

[sup27606]

   
Probably depends on where you are... I'd say SE Asia and UK are "improbably, but not impossible," but that date should be an impossibility for US customers at this point. Sorry man I know it's pretty hard to make accurate retrospective audio comparisons. 

I am in SoCal 

, so basically no luck. However I was wondering if anyone knows whether Trinity will have a booth at the CanJam. That may not be bad either.

 

[Darkestred]

Cool story bro but l think you are missing the point.  I would say this again. The majority of the people here were fine with the wait, that's not the issue. The issue is that people are starting to doubt the company based on what's been happening. 

When a few people here were saying they doubt anything was shipped Bob called them conspiracy theorists. This email was supposed to be sent out once they realized they are behind schedule.  Instead you get this, less then a week ago:

Thanks man