I wanted to add a followup to my faulty unit, which had destroyed two cheap headphones (with mics), where Topping offered a new unit to me at Xmas. This new unit has arrived today (it's warming up in ambient .. don't want to start an icecold unit). Service from topping in this my case was good as I had proper email comm with them and received my replacement. Contrary to earlier statements, they would like the defect unit back now for analysis, which I wnated to do anyway, as I am curious to know what was wrong as well ... trying to figure out the cheapest way to get something to China from here now (which so far are all expensive up to very expensive), but Topping also offered to refund this transfer by paypal. If everybody gets this kind of service from topping, I would call their service side very nice.