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Tidal Lossless Streaming

Feb 10, 2015 at 2:46 PM Post #377 of 5,260
I've found one major selling point for Tidal. You get quick and serious answers from their customer service.  Deezer took nearly 4 weeks to come up with a boilerplate respnse that answered nothing. And they got extremely childish on twitter when I said something about that.

This weekend I'm going to start the free trial and see what happens. That run in with Deezer pushed me firmly into the tidal camp.
 
Feb 10, 2015 at 3:12 PM Post #380 of 5,260
pedalhead said:
I'm interested in this as well. Gapless playback seems such a challenge for these kinds of services. Really hoping they can get it sorted. As a premium priced service compared to its competitors I think it's important they do so.
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Their buffering is excessively long as well, there is definitely an issue somewhere. I have a fast internet connection and I'm having to wait 3-5 seconds each time I select a track and the same amount of time between tracks in a playlist/album.
 
Feb 10, 2015 at 3:16 PM Post #381 of 5,260
wijnands said:
  I've found one major selling point for Tidal. You get quick and serious answers from their customer service.  Deezer took nearly 4 weeks to come up with a boilerplate respnse that answered nothing. And they got extremely childish on twitter when I said something about that.

This weekend I'm going to start the free trial and see what happens. That run in with Deezer pushed me firmly into the tidal camp.
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Were you using Deezer Elite and, if so, you mind sharing what issue you were having, wijnands?  
 
HS
 
Feb 10, 2015 at 3:41 PM Post #383 of 5,260
hemisam said:
   
Were you using Deezer Elite and, if so, you mind sharing what issue you were having, wijnands?  
 
HS
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I mailed them asking about lossless  availability in my country. took them almost a month to come up with a template mail saying "hey. here's our FAQ, have a look your answer might be there.". I mailed them because their support wasn't willing to answer this difficult question.
So I nudged them on twitter about the slowness and got a screenshot back of my twitter conversation with tidal about having to pay for trial. Extremely childish and annoying.  I basically told them where to stick it and headed to the tidal website.
 
Happy to report that tidal's quality is very fine indeed and there's no play issues whatsoever, possibly because I'm in Europe and our ISPs aren't much into extortion like some big American ones. Or it's simple proximity. Anyway, it works and sounds very good!
 
Feb 10, 2015 at 3:43 PM Post #384 of 5,260
^ Thanks for the details. 
redface.gif

 
Feb 10, 2015 at 4:53 PM Post #385 of 5,260
wijnands said:
 
I mailed them asking about lossless  availability in my country. took them almost a month to come up with a template mail saying "hey. here's our FAQ, have a look your answer might be there.". I mailed them because their support wasn't willing to answer this difficult question.
So I nudged them on twitter about the slowness and got a screenshot back of my twitter conversation with tidal about having to pay for trial. Extremely childish and annoying.  I basically told them where to stick it and headed to the tidal website.
 
Happy to report that tidal's quality is very fine indeed and there's no play issues whatsoever, possibly because I'm in Europe and our ISPs aren't much into extortion like some big American ones. Or it's simple proximity. Anyway, it works and sounds very good!
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Thanks for responding, wijnands.  I was wondering if it was a delivery issue, thinking you might already be a subscriber.
 
Definitely not the kind of customer service one would expect from a firm that basically markets services....shame on them.
 
HS
 
Feb 10, 2015 at 10:22 PM Post #387 of 5,260
This message irks me:
 
"We are experiencing HiFi playback problem. This may be caused by low bandwidth.
 You could try to switch streaming quality in settings."
 
 
It should read as follows:
 
"We are experiencing HiFi playback problem. This is caused by low bandwidth at our servers.
 You could try to switch streaming quality in settings, to accommodate our dysfunctional service."
 
.
 
Feb 11, 2015 at 1:18 AM Post #388 of 5,260
zilch0md said:
  I'm not able to play more than two or three seconds at a time from Tidal, this evening.  
 
I've made the rounds to four different devices - two iOS and two Windows7 machines.  
 
All of them can stream Netflix no problem, right now.
 
What's wrong with Tidal?
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I suspect there's nothing wrong with tidal but that the problem is with your ISP. Netflix has paid, tidal has not is my theory
 
If you Americans want to know what's going on I suggest people post their city and their ISP.
 
And for those few who may not know what this crazy dutchman is talking about. Have a look:

http://youtu.be/fpbOEoRrHyU
 
Feb 11, 2015 at 2:52 AM Post #389 of 5,260
I think wijnands may be correct. I'm in northern NY on a Time Warner cable system and I'm running 5ghz AC wireless. I've had absolutely superb Tidal service. No glitches or buffering whatsoever and it's been about four weeks since I started the service.
 
Feb 11, 2015 at 3:25 AM Post #390 of 5,260
Man, this was a long thread to read through!
 
Just started using Tidal today, and when I was listening through my MacBook Pro with my Fiio E17 attached, the sound was fantastic, and thoroughly blew away Spotify. Through the onboard headphone jack, the comparison was a lot less stark. I was surprised at some of the obscure tracks that I was able to find in the Tidal catalogue, too. 
 
Has anyone tried comparing the app to the Chrome client in terms of dropouts and buffer times? 
 
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