bowtung
100+ Head-Fier
- Joined
- Apr 23, 2012
- Posts
- 118
- Likes
- 17
Had a similar experience with hifiman, don't want to talk about it
Bought it a couple of months ago from another Head-fi member
They answered my questions within 24 hours. Great service imo
I had an issue with my HE-6 and they resolved it quickly and without any problems. In my opinion their customer service is great.
http://www.head-fi.org/t/679016/hifiman-he-300-mod-removes-the-dark-sound
Do u know this?
Just because you yell louder than others doesn't mean you get special treatment. Your headphone is out of warranty period, you're lucky they still have out-of-warranty replacement services, a lot of headphone companies don't.
The one suspicious thing is that the customer service never replied to your emails, which email address of theirs did you send to? If you can show proof to Hifiman that your first complaint email was sent WITHIN your warranty period but never got a reply in time, then that should be enough to validate a replacement without fee IMO.
Wow that was rude .....my warranty period is not out , I was honest to tell then I opened it up so I might not be able to claim one , I could have put the felt back and send them but I did not do that ....
I made this thread to caution people , I have seen a lot of people get defective stuff from them , is all the fury because of the fact that I am pedantic ?
Wow that was rude .....my warranty period is not out , I was honest to tell then I opened it up so I might not be able to claim one , I could have put the felt back and send them but I did not do that ....
I made this thread to caution people , I have seen a lot of people get defective stuff from them , is all the fury because of the fact that I am pedantic ?
Jerg wasn't being rude at all; you voided your warranty, and you shouldn't expect them to pretend you didn't simply because you could have neglected to mention it. Your complaints about the lack of replies is valid, but the response you were given is perfectly reasonable.