Bret Halford
500+ Head-Fier
Hi Deng,Hello Bret Halford.
Thank you for the quick reply.
We can understand your frustration as you have purchased an expensive product and encountered an issue with it.
We take this matter very seriously as well, which is why we wanted to find out more and address it as soon as we can. We sincerely apologise if our previous response did not convey that well.
Thank you for taking the time to record the video and sending it to us via e-mail. While it may be inconvenient to do that, we need it to assess the problem faced. Thank you very much and we appreciate it.
Unfortunately, the video link could not be opened and we have made a request for approval via our official e-mail address.
We have also requested for the Serial Number labelled on the THIEAUDIO Prestige packaging box.
As mentioned in our previous reply, all units have been and will be measured and inspected thoroughly before packaging and shipment.
With the Serial Number, we will be able to retrieve the FR graph, showing how the earbuds were functioning well.
That being said, should your earphones still have an issue despite that process, we will definitely look into it and offer a solution to your problem.
Thank you.
With Kind Regards,
Linsoul Team
After wasting several days already having me provide your support team with access to a fileshare of the video - that you insisted I create in order to document your defective product - you are only now just starting the RMA process and are insisting it be return shipped anyway. Your disregard for my time and purchase money could not be clearer. This type of customer treatment is unacceptable and I hope that others see this and are able to make better informed purchase decisions than I unfortunately did
Since you had me go to such trouble to document the issue on video, and have subsequently focused on saving face rather than support, I will post the video here (that had to be made public anyway in order for your support to be able to even see it!).
This was without a doubt the most unpleasant unboxing experience I have had at any price point. Your subsequent scrutiny has really turned me off of Linsoul and Thieaudio entirely. It's a shame, I used to really love my Monarch 2 and V16 - shame on you!