[ThanatosVI]

Sennheiser has easily the worst cs I've ever experienced. Took 4 months to even get a return email after my he1 broke

That would be unnacceptable for a 100€ product, let alone for a 60.000€ one...

 

[slumberman]

Sennheiser has easily the worst cs I've ever experienced. Took 4 months to even get a return email after my he1 broke

Thank you for sharing … that is all I need to read, to be fair.

 

[alxw0w]

Sennheiser has easily the worst cs I've ever experienced. Took 4 months to even get a return email after my he1 broke

Wow, you would assume better experience after spending 50k...

 

[slumberman]

Wow, you would assume better experience after spending 50k...

It is crazy indeed. I would have never thought it would be so bad. Couple that with the knowledge that the material they use for the transducers it’s not manufactured anymore (according to a Sennheiser employee that accompanied my demo in Munich this year) , and I think I’d better forget how fantastic it sounded and be content with what I have

 

[oneguy]

Sennheiser has easily the worst cs I've ever experienced. Took 4 months to even get a return email after my he1 broke

Took me 3 weeks just to get a “not my department” email response about the HE90 pads composition from them.

 

[eskamobob1]

That would be unnacceptable for a 100€ product, let alone for a 60.000€ one...

It's been brutal tbh. I finaly have someone who is at least responding but they forgot to set an automatic OoO reply when they were out for over a week which, while an improvement from full no contact, ain't exactly sparkling CS.

 

[number1sixerfan]

It's been brutal tbh. I finaly have someone who is at least responding but they forgot to set an automatic OoO reply when they were out for over a week which, while an improvement from full no contact, ain't exactly sparkling CS.

I'm sorry to hear that. I had no idea that it was still going nowhere for you with that. Best of luck and I hope it's resolved asap.

Unfortunate how this tends to happen with business acquisitions in this hobby and others.

 

[Joey_V]

Any other HE1 owners here?

Looking to complete my order soon.