The Qudelix-5K thread

[john61ct]

Depends who you order from.

This outfit is very fast, 6-7 days to the U.S., just a couple within Europe.

Marek Raczyński
AudioHeaven.eu
info@audioheaven.eu

Plenty of units currently in stock, seems very responsive

$125 to the US including UPS express shipping and full insurance

Besides Qudelix, also exclusive dealer in Poland for

iBasso, Dekoni, Spinfit, xDuoo, Oriolus, Moondrop, SatinAudio, VENTION, Dunu, TinHifi, HELM Audio, Fidue, VJJB, Miter, Earstudio, Anew, Sonicast, VE

 

[smooth]

I ordered directly from their site, paid via PayPal, and I'm in the US.

If I was supposed to get it within a week, that's unfortunate. I'll email support.

 

[jsmiller58]

I ordered directly from their site, paid via PayPal, and I'm in the US.

If I was supposed to get it within a week, that's unfortunate. I'll email support.

Did you pay for express or normal delivery? Normal took about a month for mine to arrive.

 

[smooth]

I paid for normal delivery.

 

[TK33]

I paid for normal delivery.

I did standard/normal delivery (QSP tracking number). Got tracking 6/15, actually arrived at carrier 6/17, delivered by USPS 6/24. I am in NY. Packages from Korea usually get here really quickly.

 

[jsmiller58]

I did standard/normal delivery (QSP tracking number). Got tracking 6/15, actually arrived at carrier 6/17, delivered by USPS 6/24. I am in NY. Packages from Korea usually get here really quickly.

Lucky you! Took me a month. They actually shipped relatively quickly, but then sat at some depot in S Korea, then sat in US Customs for a while...

 

[TK33]

Lucky you! Took me a month. They actually shipped relatively quickly, but then sat at some depot in S Korea, then sat in US Customs for a while...

I think I was lucky in that it didnt get stuck at customs. That is what usually causes the delay. I have a package from China stuck there right now...got to NY last week and has not moved.

 

[john61ct]

I would not be surprised if packages from Europe are usually much faster than from Asian countries

 

[jsmiller58]

I think I was lucky in that it didnt get stuck at customs. That is what usually causes the delay. I have a package from China stuck there right now...got to NY last week and has not moved.

I have a package from Europe stuck in customs in Miami since July 4...

 

[smooth]

"Support" gave me a shipping link showing it arrived at a USPS facility the 26th of last month and told me to contact them...which is pointless since it's the shipper's package and USPS won't give a recipient any information or do a package trace for lost packages. That's the responsibility of the shipper. I'm just going to request a refund through PayPal.

 

[ClieOS]

From past experience, USPS can take almost 2 months to deliver a package even on good normal days, and it certainly has became even less reliable after Covid-19.

 

[smooth]

Yes, shipping snafu's occur but I wouldn't think members here would think it's acceptable for a shipper to simply wash their hands of the sale after the item is dropped in the mail, much less so from a business doing that. I don't post often but I have bought things from other members from time to time over the past 14 years here.

Anyway, I'm not trying to crap in the thread. I was curious if it had taken anyone else two months to receive theirs and now have become frustrated from the response support sent me via email.

 

[TK33]

Yes, shipping snafu's occur but I wouldn't think members here would think it's acceptable for a shipper to simply wash their hands of the sale after the item is dropped in the mail, much less so from a business doing that. I don't post often but I have bought things from other members from time to time over the past 14 years here.

Anyway, I'm not trying to crap in the thread. I was curious if it had taken anyone else two months to receive theirs and now have become frustrated from the response support sent me via email.

I would give it some time although I am sure Qudelux will do what they can to help. I have a package from China that I ordered a month ago, got stuck in customs for over a week and is now on its way from NY to NJ for some reason (and I live in NY). Not sure how that makes any sense but that seems to be normal with these low cost carriers.

 

[smooth]

Thanks for the responses, I'll give it some more time. I got more frustrated from the email response than anything else but could just be me misreading into the situation.

 

[TK33]

If I recall correctly, he Japanese Galaxy connected via LDAC but did not have any sound. My issue is that LDAC does not even show up with the 5K and V60. Here is the response from Qudelix on their official forum:

Appreciate your kind understanding.
As you may know, 5K DAC AMP is the world's first product that supports LDAC and aptX-Adaptive with QCC512x.
There might be a few interoperability issues.
We can't get V60 here since LG didn't release it officially in Korea.
Please give us some time.
Thanks!


I will give them some time. Does anyone here have a LG V60 who is able to use it with the 5K via LDAC? Want to make sure it is not just my unit. I still have my Galaxy S9 which works with the 5K via LDAC so my Galaxy S9 will be getting another lease on life for now.

Just an update on this and a big THANK YOU to Qudelix support for their follow through and help! They were able to get a V60 and troubleshoot my issue. Qudelix support has been amazingly responsive and so far I am very impressed with both the device and customer support. I am including their response below in case anyone else runs into a similar issue. Turns out you have to disable aptX Adaptive, forget the 5K in bluetooth settings and pair it again with aptX Adaptive still off (in that order) or else it keeps connecting again with aptX Adaptive. I am now enjoying LDAC 990 (and get the "Best sound quality" option for Connection Type in Bluetooth settings now). The connection with the V60 is fantastic. From Qudelix (in response to my post on their official forum):

"We finally got the LG V60 in our hands.

As we checked, it seems LG V60 remembers the connected device supported codec list.

Please follow the steps below.

5K App --> Codec --> Remove/Uncheck aptX Adaptive
Reboot 5K.
Remove/Forget the 5K out of V60 paired device list.
Repair 5K to the V60.

Then, you will see the LDAC HD Audio option in Bluetooth paired device setting."