$35 android smartphone will take much less than a minute to load a microSD card. Imagine, in the busy morning, can you really wait 15 minutes for Pono to load music? Mine is taking 30 minutes to scan an empty card. I tried to upgrade its firmware.. it's stuck at firmware loading screen for more than an hour. This is a very poorly programmed player. iRiver mp3 players from 2006 didn't come with this amount of software issues. Maybe many of its users are fans of Neil Young but I don't see why we should defend a product like this.