[pmartel]

I just want to thank Monster Audio for great service.
 
Having reviewed the Copper Pro Turbines, I was surprized and upset to find that the audio had dropped to about 20% on the right channel just after the review.
 
A quick e-mail to Monster advising of the problem stated to return them to be replaced.
 
Last Thursday, I mailed the defective ones back.
 
To-day, Aug 5th, I got the replacements.
 
Now that's FAST.
 
Priding myself on a good 'acoustic' memory at 52 years of age, I will be VERY INTERESTED to see how the new samples sound as I break these in.
 
Thanks again Monster for GREAT support.
 
You've got a VERY HAPPY camper here
 

 

[ShyFroggy]

it's great to hear that their customer service is good.  Are you going to try burning these in using one of the methods being discussed in the forums?

 

[JoeyRusso]

Quote:

I just want to thank Monster Audio for great service.
 
Having reviewed the Copper Pro Turbines, I was surprized and upset to find that the audio had dropped to about 20% on the right channel just after the review.
 
A quick e-mail to Monster advising of the problem stated to return them to be replaced.
 
Last Thursday, I mailed the defective ones back.
 
To-day, Aug 5th, I got the replacements.
 
Now that's FAST.
 
Priding myself on a good 'acoustic' memory at 52 years of age, I will be VERY INTERESTED to see how the new samples sound as I break these in.
 
Thanks again Monster for GREAT support.
 
You've got a VERY HAPPY camper here
 

Wow, that was even faster than my return (11 days door to door).  Monster's Customer Service is top notch as far as I'm concerned.  I hope I'll never need to use it again, but just knowing it'll be handled properly is reassuring.