[Dimitris]

My fiance went to the gym last week and for a reason her 4G 20gb ipod froze!Since it wouldnt turn on or do anything she called Apple service to ask for advise. They told her that her warranty has expired 3 days before and in order to tell her what to do she would have to pay $60 for an additional 2 year warranty!!!
After she did they told her to push the center and top keys for 30 secs in order to reset it!!!If thats not terrible then what is??? Is a hint worth $60 especially after you have paid $300 for a product?I have a similar Ipod myself and to be honest even though i like it a lot i dont feel that if something happens to it i will be able to find a solution at a reasonable price.

 

[daphox]

Would've been cheaper just checkin' the support site...

 

[myself, aka me]

It might even be in the manual.

Smells like trickery. 60 bucks to "read the friggen manual"? How annoying.

 

[Dimitris]

Even if its in the manual i dont think they should charge her $60 for dropping her a tip.

This is an indication of company-policy and it feels like it treats its customers like dogs.

That whould never happen in my company where "consumer is boss". Guess which company is it.

 

[yyoo]

Did they know what her problem was before they told her to extend her warranty? If she had explained the problem to the rep before the sales pitch (assuming the same rep both sold her the warranty and gave her the tip), she'd have a right to be upset. If not, there's nothing to complain about.

 

[Dimitris]

Quote:

Originally Posted by yyoo Did they know what her problem was before they told her to extend her warranty? If she had explained the problem to the rep before the sales pitch (assuming the same rep both sold her the warranty and gave her the tip), she'd have a right to be upset. If not, there's nothing to complain about.

She did and they told her that in order to tell her she would have to extend the warranty!!!It sounds like blackmail to me!

I am just sad i wasnt there to help her and look around to find a solution. She is in the states while i am in Greece and she told me on the phone yesterday!

 

[daphox]

That Apple has a filthy, stinkin' costumer service occasionally is no secret.

 

[acito616]

So I have to pay more for a product that I buy just to pay for the support people that need to be paid to answer questions for a consumer that will not take the time to read the manual!!!

It's the first line in the trouble shooting section.

$60.00 is a fair penalty.

 

[scorpian007]

That's Apple for ya.

 

[mavis]

Quote:

Originally Posted by acito616 It's the first line in the trouble shooting section. $60.00 is a fair penalty.

Agreed.

The same thing happened to my iPod and I was able to find the solution online in about three minutes. It's not that difficult a problem to solve, and if someone is incapable or unwilling to find the answer themselves, paying $60 to have Apple hold your hand through it sounds pretty fair ...

 

[Dimitris]

Quote:

Originally Posted by acito616 So I have to pay more for a product that I buy just to pay for the support people that need to be paid to answer questions for a consumer that will not take the time to read the manual!!! It's the first line in the trouble shooting section. $60.00 is a fair penalty.

You think that the price you paid doesnt include such charges anyway?Even if noone called to ask for information they would still had to pay for people for support. I just think that that Apple has provided very poor service in this specific occation and I would be really mad is that happened to me.

 

[Jmmmmm]

hey, you have an extra 2 yr warranty now...

 

[Dimitris]

Quote:

Originally Posted by Jmmmmm hey, you have an extra 2 yr warranty now...

True! Thats something! I just think that this was really poor service that was close to being not very ethical. Try picturing your mother or sister being in the same situation.

 

[bundee1]

Why didnt you take a look at it for her? Or ask us about it?

 

[brandoj]

She probaby dropped it. All would have needed to do in that case is hold select + menu to do a soft reset.