Anyone else get any serious bass distortion? Or do I just have a bad set?
I get some distortion even at 50% volumes on some bassier songs but even some songs without strong or deep bass. Thoughts? Should I exchange?
My story with MDR-1000X in a nutshell: fantastic product, bad quality control and very bad customer service experience.
My experience with the headphones started when I tried them in a store in Germany. I have not tested that many headphones or speaker, but that said, I'm pretty sensitive to any distortions etc. in audio. Briefly said, I was very impressed by the noise cancelling in the store (I compared against QC35) and with a brief listening session, I also liked the sound quality a lot. I work in an open office, so I bought the headphones based on my test and the recommendation (best-in-the-market ANC was the key point).
However, in the evening, I noticed that the left element had some distortion in the bass, it sounded almost as if there was some part loose or leaking air from a small gap (think of a loose license plate in a car with a subwoofer), or something similar. This was even with very moderate volume levels. I could also hear it with the voice feedback (power on etc.), but not with all music. I confirmed that this was not due to poor sealing between the HP and my head, as when I flipped the headphones, I could hear the distortion on my right side. This sounds a bit similar as themancan posted (see quote above).
Unfortunately the store was already closed for the day, and the next day was Sunday, when I was going back to Finland, and the store is closed on Sundays. Thus I had no opportunity to return them to the store, and I checked that the headphones have an European-wide warranty. So didn't want to leave it to my friends to return to avoid shipping costs.
I shipped the headphones to a service workshop in Finland, where they indeed found a defect in the product. However, Sony's European warranty seems to be a bit "special" and not in a good way. Basically, they don't cover the shipping costs to service within Finland, which costs 36 euros to me. Also, Sony only has very minimal import itself, so I must wait for the spare parts for 2.5 months or for replacement headphones for 4.5 months (both are only estimates and not guaranteed to actualize) - I cannot change the headset myself, due to the different importer. They did offer some compensation for getting a temporary headphone. But I would like to have them now, not months later, since I bought the noise in our office is really driving me crazy.
At the moment I am waiting for a reply from the store in Germany (I only contacted them now that I have faced the problems with the European warranty in Finland).