Mandrake
Head-Fier
- Joined
- Aug 4, 2006
- Posts
- 73
- Likes
- 10
I recently had an accident with my Shure 310. At first they were Ok, which really attests to their build quality. Incredible they survived at all. But one bud got intermittently scratchy.
So I had to send them back for repairs. I fill out the online form. I'm totally honest about where I bought them, and indicate they had a major accident and point out the scratches on both buds. I include my CC info. These are well w/in the 2 year period (I don't think they've been out that long). But I think I have at least two strikes against a warranty replacement. Which is why I gave the CC info, b/c they have a blanket charge for fixes (which may just be replacement from what I think I've read). I asked them to make up their own mind on how to interpret the warranty.
So here's the fantastic part. I sent them from IN to IL last Weds. A new pair arrived today, a week later (next Weds). No charge??!!!
Holy cow!!!! Fast, no charge, and I was upfront, and I'm still not sure if I'm deserving. Thank you so much Shure!!!.
I don't think one can ask for more.
In addition to this, I love these IEMs. I have superfis ($99 version) which are great in the high end, but can't get into my perhaps smallish ears enough to give the bass they are capable of. These Shures seal very well, and give much better bass and isolation. I like the heavy cord. I don't like having to untangle the superfis (esp with the behind ear curved wire) every time I want them. I trust the heavy wire.
Thank you Shure. Great customer service.!
So I had to send them back for repairs. I fill out the online form. I'm totally honest about where I bought them, and indicate they had a major accident and point out the scratches on both buds. I include my CC info. These are well w/in the 2 year period (I don't think they've been out that long). But I think I have at least two strikes against a warranty replacement. Which is why I gave the CC info, b/c they have a blanket charge for fixes (which may just be replacement from what I think I've read). I asked them to make up their own mind on how to interpret the warranty.
So here's the fantastic part. I sent them from IN to IL last Weds. A new pair arrived today, a week later (next Weds). No charge??!!!
Holy cow!!!! Fast, no charge, and I was upfront, and I'm still not sure if I'm deserving. Thank you so much Shure!!!.
I don't think one can ask for more.
In addition to this, I love these IEMs. I have superfis ($99 version) which are great in the high end, but can't get into my perhaps smallish ears enough to give the bass they are capable of. These Shures seal very well, and give much better bass and isolation. I like the heavy cord. I don't like having to untangle the superfis (esp with the behind ear curved wire) every time I want them. I trust the heavy wire.
Thank you Shure. Great customer service.!