Mr Iriver
1000+ Head-Fier
- Joined
- Oct 17, 2004
- Posts
- 1,065
- Likes
- 11
Im so mad rite now I think I may never buy another Shure item ever again. I use to be in this site like all the time, but once I bought my shure SE530pth I stopped coming back as I had found with them what I thought was the best sounding portable in this planet. I have tried all the top of the line IEMs except for the sensas, and westones. And to me the Shure SE530 are the best
So many of you may be asking why I may never buy another shure product ever again if I love the SE530s so much. Well, their customer service used to be good when I had my e3s, but today I called and I'm so angry. Like a lot of the users have experienced, the wire for the left earphone is cracking/spliting. Expecting once again the good customer from sure I called TWO different people to get the same response. These two people are the repair specialiest or something at shure.
I tell them I bought the SE530 a few months ago, and what do they tell me.
THey are saying that is not normal tear/wear and I will have to pay for the repair. So what the hell is the point of the two year warranty when you wont take a product damaged by wear and tear. I mean, it is pretty damn well known that these cables damage from simple use. And I have to pay to repair the earphones, when it should be covered by warranty.
This sucks, Im gonna have to pay like over $100 for them to damage again in a few months. I guess you guys can start welcoming me to team Ultimate ears cause this is just unacceptable.
So many of you may be asking why I may never buy another shure product ever again if I love the SE530s so much. Well, their customer service used to be good when I had my e3s, but today I called and I'm so angry. Like a lot of the users have experienced, the wire for the left earphone is cracking/spliting. Expecting once again the good customer from sure I called TWO different people to get the same response. These two people are the repair specialiest or something at shure.
I tell them I bought the SE530 a few months ago, and what do they tell me.
THey are saying that is not normal tear/wear and I will have to pay for the repair. So what the hell is the point of the two year warranty when you wont take a product damaged by wear and tear. I mean, it is pretty damn well known that these cables damage from simple use. And I have to pay to repair the earphones, when it should be covered by warranty.
This sucks, Im gonna have to pay like over $100 for them to damage again in a few months. I guess you guys can start welcoming me to team Ultimate ears cause this is just unacceptable.