[AverageEars]

UP5 Owners / @Shanling

Can the UP5 be used as a WIRED USB Dongle (BT Off) to a Phone? I'm just curious

Yes. I can confirm this functionality on a Samsung S20+.

 

[Strifeff7]

Just received mine...sadly balanced 2.5 and 4.4 don't work. I only hear very very low volume in only one ear... I tried with 2 different cables and 2 different headphones, same results...

try to update the firmware,

 

[Shanling]

@Shanling any idea when the MQA feature will be implemented ? I bought UP5 for this function

Still in certification process.

Just received mine...sadly balanced 2.5 and 4.4 don't work. I only hear very very low volume in only one ear... I tried with 2 different cables and 2 different headphones, same results...

Please try to update firmware. If it still do not work, please contact you seller for warranty repair/replacement.

UP5 Owners / @Shanling

Can the UP5 be used as a WIRED USB Dongle (BT Off) to a Phone? I'm just curious

Depending on the phone, but with most Android it should work.

 

[YanaMJ]

Please try to update firmware. If it still do not work, please contact you seller for warranty repair/repreplacement.

Firmware already updated. First thing I've done before trying it.

I contacted my seller and he told me he contacts you.

First Shanling device and I have a problem...

I'm living in France and my seller is in China, hope it won't be a problem

 

[Shanling]

Firmware already updated. First thing I've done before trying it.

I contacted my seller and he told me he contacts you.

First Shanling device and I have a problem...

I'm living in France and my seller is in China, hope it won't be a problem

You will most likely need to ship your UP5 back to China.

 

[brazy001]

@Shanling is there a known issue with the firmware and battery not charging?

Mine won't turn on since running the battery empty, dispite showing a battery charging animation when on a charger. The AliExpress seller seems to believe there is a known error and fix by Bluetooth firmwate reset but won't accept that I cannot turn the device on in the first place.

 

[YanaMJ]

You will most likely need to ship your UP5 back to China.

I've tried an other time the balanced plugs and I can hear sound in both ears at very very low level, sound seems to become very louder around 45 but with noise and terrible distortion. Is there a chance it could be a firmware issue ?

 

[Shanling]

@Shanling is there a known issue with the firmware and battery not charging?

Mine won't turn on since running the battery empty, dispite showing a battery charging animation when on a charger. The AliExpress seller seems to believe there is a known error and fix by Bluetooth firmwate reset but won't accept that I cannot turn the device on in the first place.

It was issue on the earlier firmware. If you updated to V1.5.6 it shouldn't happen again.

I've tried an other time the balanced plugs and I can hear sound in both ears at very very low level, sound seems to become very louder around 45 but with noise and terrible distortion. Is there a chance it could be a firmware issue ?

Not something we saw so far.

 

[brazy001]

It was issue on the earlier firmware. If you updated to V1.5.6 it shouldn't happen again.


Not something we saw so far.

Interesting, it swas updated to 1.5.6 but maybe the issue is something else. Will return but keep an eye on this thread

 

[YanaMJ]

@Shanling Just notice single dac option with single ended produces no sound

 

[Shanling]

@Shanling Just notice single dac option with single ended produces no sound

Definitely contact seller for warranty.

 

[gdwallasign]

Just received mine...sadly balanced 2.5 and 4.4 don't work. I only hear very very low volume in only one ear... I tried with 2 different cables and 2 different headphones, same results...

I had similar problem with up4. The plug was VERY tight and I need to push in the cable slightly harder than normal.

 

[YanaMJ]

I had similar problem with up4. The plug was VERY tight and I need to push in the cable slightly harder than normal.

I've checked that and it's put at its maximum unfortunately but thanks for trying to help

 

[ClieOS]

I faced similar 'no sound' issue (though it is no sound from all three output) and somehow fixed it by multiple restart as well as trying to alternate between BT and USB connection Must have tried almost 10 times and then it just return back to normal by itself.

 

[YanaMJ]

I faced similar 'no sound' issue (though it is no sound from all three output) and somehow fixed it by multiple restart as well as trying to alternate between BT and USB connection Must have tried almost 10 times and then it just return back to normal by itself.

Thanks. Gonna do this and maybe updated it again...it's worth a try but as there is also no sound with the single ended output when I switch to single dac I'm not very confident