[Shanling]

Hi Shanling Mod,

I tried this update with my UA2 and I am still getting the crackles and pop on my unit and frequent disconnections on my windows 10 machine. I tried a lot of things including using another cable, connecting directly to the USB C port, using a dock , using USB C-A pass through and even changing my own IEM cables as well. BTW i am using the 2.5mm balanced.

Other than that, I do like the sound signature that the dac provides.. since I cant use it on my pc, these days been using the unit with my Samsung S20 5G and it works fine.

Thank you!

There is so far no fix for this.

 

[recephasan]

I use it with a phone, and while I'm not experiencing crashes, the popping noises sounds like it!

Just to make sure: I hear one LOUD pop every now and then. It sounds like how you would imagine an electrical spark to sound like. Is that what you mean?

Yes, the pop I heard sounded like what you described.

That's only one problem with the UA-2, though. It cuts off with Win10 far more than the three other dongles I have.
Maybe ten times more.

 

[recephasan]

https://en.shanling.com/article-M2XM5sFwJuly21.html
firmware update for yet another product.
I am beginning to accept the possibility that I have a lemon with the UA2.

Aaand, Shanling releases new UA2s, presumably without the HARDWARE fault that results in clipping. Lemon. Thank you.

 

[KazuMae]

There is so far no fix for this.

Hi, its been a while since we heard from you. Is there any update regarding this? Thank you

 

[Shanling]

Hi, its been a while since we heard from you. Is there any update regarding this? Thank you

No update for this.

 

[michusxx]

Hi.
I didn't find answer in any other post, so I would like to ask directly:
Should Shanling UA1 device save in its internal memory settings - like gain or volume step - after I configure them by Eddict Player application? I.e. should they be applied by device after it is connected to other phone or computer? Because - what I observe - these settings are not active untill I start Eddict Player and enter USB configuration for connected UA1.

 

[Shanling]

Hi.
I didn't find answer in any other post, so I would like to ask directly:
Should Shanling UA1 device save in its internal memory settings - like gain or volume step - after I configure them by Eddict Player application? I.e. should they be applied by device after it is connected to other phone or computer? Because - what I observe - these settings are not active untill I start Eddict Player and enter USB configuration for connected UA1.

UA1 do not remember the settings.

 

[Dobrescu George]

Hello friends! Today I want to share with you my full written review on Shanling Audio UA1 Rhombus shaped Dac AMP Dongle! It has pretty good ergonomics, fair battery consumption, and a pretty nice, clean, vibrant and wide sound! More info on how it sounds, as well as pairing notes in my full review below

https://www.audiophile-heaven.com/2022/02/shanling-ua1-dongle-dac-rhombus-sounds.html

 

[chi2]

@Shanling
I have purchased the UA2 last year. Didn't return it despite frequent drop-outs because I expected Shanling to fix that with a new firmware version. Now I read that there is no fix to this. I want to return my unit for a full refund. Please tell me how to proceed.

 

[Shanling]

@Shanling
I have purchased the UA2 last year. Didn't return it despite frequent drop-outs because I expected Shanling to fix that with a new firmware version. Now I read that there is no fix to this. I want to return my unit for a full refund. Please tell me how to proceed.

Sorry for this.
Please check with your seller about possible return.

 

[chi2]

The seller considers this to be a problem of the manufacturer and I am with him. An exchange for a new unit of the same model does not solve the problems as it is a pricipal flaw of each and every UA2 ever produced.

If Shanling can't provide a fimware that solves the issues, it should take back all UA2s for a refund. Unconditionally.

Wo would want to buy a luxury player like the M9 from a manufacturer who is unable to provide a flawless product and who seemingly does not care about the quality of his products and the satisfaction of his customers?

 

[recephasan]

A manufacturer taking responsibility is the main selling point in products that have near-identical competitors.

 

[Shanling]

Our software team is still working on the fix for UA2, they expect it could be released during spring, as more testing is needed for it.

 

[LaughMoreDaily]

A manufacturer taking responsibility is the main selling point in products that have near-identical competitors.

Chill. Shanling is one of the best companies in the world.

 

[chi2]

The flawed UA2 has been in the market for almost a year. Still no working version of it. No refund or exchange program. One of the best companies?