[Shanling]

Firmware Update released

Full notes and download link on website:

https://en.shanling.com/article-AndrUpdOct23.html

At this time OTA update is not available, please proceed with manual update.

 

[cilibiu]

The secondary screen no longer works properly. Any idea what it could be?

 

[Shanling]

The secondary screen no longer works properly. Any idea what it could be?

- Go to Developer options in System menu and look for "Secondary Screen full display". Turn it on, it will light up all pixels of the secondary screen.

- Leave the device overnight with the secondary screen turned on and check in the morning, if the situation improves.

If nothing changes and your device is within warranty, please contact your seller for warranty.

 

[HarlanDraka]

The secondary screen no longer works properly. Any idea what it could be?

I just had the same issue after switching on my M9 after some weeks I was not using it. Seconday screen not uniformly illuminated and very dim in some parts. Updating to latest firmware did not solve the issue. Same issue when activating the light of the whole secondary screen from developer options.

Tbh I kinda of gave up on m9, I don’t find the build quality up the then asking price (the cheap imprecise volume wheel and the freezes that occur after last couple of firmware updates being other issues)

 

[cilibiu]

Developer options???

The main screen has no problems.

I had the astell sp1000/sp2000 and I like the shanling better. I don't have warranty on it, I changed it to sp2000.

 

[cilibiu]

This is how it appears after activation.

 

[HarlanDraka]

This is how it appears after activation.

Same as mine

 

[cilibiu]

I left it on all night, nothing changed.

 

[cilibiu]

The secondary screen is not connected to the main screen? I don't use it that much, it doesn't affect me. Just in case, how much does it cost to change it? What screen model is it? Thank you.

 

[Shanling]

The secondary screen is not connected to the main screen? I don't use it that much, it doesn't affect me. Just in case, how much does it cost to change it? What screen model is it? Thank you.

It's a separate screen. We charge 25 USD for changing it.

 

[cilibiu]

Noted. Thank you very much for your answer!

 

[cilibiu]

What is the procedure for changing the screen? To which address should the player be sent? Thank you.

 

[Shanling]

What is the procedure for changing the screen? To which address should the player be sent? Thank you.

If you want to send it to our offices for repair, please send us email at info@shanling.com

Alternatively, you can order just the screen from our partners at Linsoul and have some local phone repair shop do the repair.

https://www.linsoul.com/blogs/announcements/shanling-audio-repair-services-at-linsoul-audio

 

[twister6]

If you want to send it to our offices for repair, please send us email at info@shanling.com

Alternatively, you can order just the screen from our partners at Linsoul and have some local phone repair shop do the repair.

https://www.linsoul.com/blogs/announcements/shanling-audio-repair-services-at-linsoul-audio

Just curious, Frankie, is this for out-of-warranty repairs so customers can buy spare parts (screen, battery, etc.) for DIY repairs?

 

[Shanling]

Just curious, Frankie, is this for out-of-warranty repairs so customers can buy spare parts (screen, battery, etc.) for DIY repairs?

Yes, we partnered with Linsoul on this. So anybody who wants to repair their device themselves has easy access to the parts. It can do all things, apart from battery. Batteries unfortunately need to be done through us directly and with way too expensive shipping.