1 week ago, I received my Momentum Wireless Ivory replacement from Sennheiser Germany after having shipped the original defective unit about 1 month ago.
I’ve been testing it extensively for several hours with the headphones mostly connected to my Mac. Here's my observations:
Test set up:
- Replacement package says REV01
- Serial number starts with 0435 (defective unit started with 0135)
- Been testing it with a 15” MacBook Pro 2012 (non-retina), Mac OS 10.11.1
- The MacBook is also paired with an Apple Wireless keyboard and Magic Trackpad (both are bluetooth peripherals)
- I also have it paired with my iPhone 6 at the same time, which in its turn is paired with a Pebble watch (bluetooth)
- Judging from the above, I’d say I’m near a worst case scenario in terms of susceptibility to bluetooth interference
- I plan to use the headphones mostly at home, so I didn’t go out to test them and cannot verify other types of usage reports (interference near traffic lights, thumps from bumps, etc.)
With the above setup, the defective unit I shipped back would have easily failed with constant stuttering/crackling of sound and occasional drop-outs. By easily, I mean I’d get crackling sound roughly at least once per minute.
Results with replacement in my home setting:
- No issues when using the iPhone as the source, even with the Pebble watch paired
- I can confirm on Mac OS it still defaults the connection to SBC instead of AptX. Turning off BT > turning on BT > disconnecting other Bluetooth peripherals (Apple wireless keyboard and trackpad) > reconnecting headphones will now connect with AptX, just like the experience described in http://www.head-fi.org/t/749606/sennheiser-momentum-2-0-and-wireless/2370#post_12018224
- With the other 2 bluetooth peripherals paired, the replacement will sometimes stutter/crackle, but way less than before. At most it happens once or twice an hour, with the SBC codec, if it happens at all. With AptX, it may happen 3 or 4 times, at most, in the same hour, again if it happens at all.
- If the other 2 bluetooth peripherals are disconnected (but the headphones remains paired with the iPhone at the same time), then I managed to get 2 straight hours with zero drop-outs, with AptX. I didn’t test for longer because I don’t listen to music more hours in a row than that, but the tendency here seems clear and it’s a good one.
The problem of defaulting to SBC instead of AptX feels to me like a separate issue, don’t think it’s related to the headphones themselves. It may very well be that with 2 other bluetooth devices paired at the same time, the bandwidth of the MacBook’s bluetooth module becomes nearly exhausted and Mac OS defaults to using a codec that requires less bandwidth to prevent it from actually getting exhausted (and maintain minimum acceptable performance for all peripherals).
So it seems that even if a replacement says REV01 in the box, it may very well contain a new fixed (or at least improved) unit and prove that what counts is the manufacturing date, not whether it says REV01 or REV02. This has been suggested previously by zandian in http://www.head-fi.org/t/749606/sennheiser-momentum-2-0-and-wireless/2355#post_12012634?
In conclusion - it seems the folks at Sennheiser did the trick!
P.S. For those Sennheiser representatives monitoring the issue, here’s some feedback about the RMA process: After I shipped the defective unit, within a whole month I never got any interactions or acknowledgements that you received the shipment and I also was not notified that a new unit had been shipped to me. Even though I’m sure you resolved the issue within the shortest amount of time possible, I was totally in the dark - that didn’t feel to me like proper care from customer service to reassure me that you were taking care of such an expensive problem.