[crayons23]

i am hopeful the clear will be a close 2nd to the utopia. the issue now is that no one can get the clear in stock so i can't even hear it.

 

[Whitigir]

Utopia is unsurpassed in Dynamic punches, but 800s and it gigantic soundstage is something else. Everybody is wishing for a headphones that can do 800s+Utopia performances together

 

[Arniesb]

HD800S with V280 have plenty of bass weight

 

[Rob80b]

Talked to Sennheiser this morning, they have a few balanced in stock so I've already dropped off my defective one at the post office and they'll get the new one to me ASAP once it's received.
Funny thing is though I thought I'd be without the use of my 800S as I completely forgot I have the unused single ended cable stashed away in the box. daaaahhh lol.

Well that was fast....received my replacement cable just now...and a black connector to boot...my original was silver.
Also just realized my warranty ends next month... so just under the wire.
Thank you Sennheiser. : )

 

[Rob80b]

Would you mind publishing the serial numbers of those HD 800 S‘s with cable defects here? And please state whether it’s the balanced, unbalanced or both. Huhh, just starting to become afraid of the same bad luck happening to others (me )...

Would also be good to know if the connectors at the amp end are silver or black.....my new "S's" came with a silver XLR covering....older 800 stock?

And for those wondering about balanced versus single ended....well I've used the balanced since I received my pair back in May 2016 and only cracked open the single ended cable this week....powered off my Bryston combo, so I'm running fully balanced from source to headphone...except for the extra dBs in volume cannot really say there is any benefit, could be amp dependent though if there is a difference ....looks cooler though. : )

 

[smodtactical]

So I went to my local audio shop in Canada to give them my 800S both for cable replacement and since the ear pads keep falling off.

I did before put electrical tape to try to protect the wire where it was fraying. The guy at the store mentioned that because of this Sennheiser may not help me or charge me for a repair. I sincerely hope this is not true. I will be really upset if it is.

I did send them the pic of the cable with the fraying and clearly you can see the tape I put on it and Sennheiser staff replied saying they would take care of the cable. Fingers crossed.

 

[Rob80b]

So I went to my local audio shop in Canada to give them my 800S both for cable replacement and since the ear pads keep falling off.

I did before put electrical tape to try to protect the wire where it was fraying. The guy at the store mentioned that because of this Sennheiser may not help me or charge me for a repair. I sincerely hope this is not true. I will be really upset if it is.

I did send them the pic of the cable with the fraying and clearly you can see the tape I put on it and Sennheiser staff replied saying they would take care of the cable. Fingers crossed.

Warranty service is pretty straight forward....you do need a copy of your original invoice from an authorized dealer, download the Service request form and fill it in.....and then send everything in.
I've had a defective HD700 cable, ie800s and now the 800S cable swapped out without issue and if they're in stock at Sennheiser the turn around time is relatively quick.

Canadian Service request form.
https://assets.sennheiser.com/downloads/download/file/6962/Sennheiser_Repair_Order_Form.pdf

 

[Rob80b]

.........
I did before put electrical tape to try to protect the wire where it was fraying. The guy at the store mentioned that because of this Sennheiser may not help me or charge me for a repair. I sincerely hope this is not true. I will be really upset if it is.

........

Sennheiser Canada has been been very good to me...my defective unbalanced HD700 cable, which was actually modified with an XLR connector was still exchanged under warranty and they cut off my Neutrik XLR connector off the defective cable and included it with the return. : )

 

[Whitigir]

Sennheiser Canada has been been very good to me...my defective unbalanced HD700 cable, which was actually modified with an XLR connector was still exchanged under warranty and they cut off my Neutrik XLR connector off the defective cable and included it with the return. : )

Wow! Really ? They do this ? That is awesome to know

 

[jmac1516]

So I went to my local audio shop in Canada to give them my 800S both for cable replacement and since the ear pads keep falling off.

I did before put electrical tape to try to protect the wire where it was fraying. The guy at the store mentioned that because of this Sennheiser may not help me or charge me for a repair. I sincerely hope this is not true. I will be really upset if it is.

I did send them the pic of the cable with the fraying and clearly you can see the tape I put on it and Sennheiser staff replied saying they would take care of the cable. Fingers crossed.

Geez. Did you throw your 800S in the laundry machine or something? Mine are still basically perfect (as new) after three years of intermittent use with my other headphones. I find the build quality (and ability to take minor abuse) very good.

 

[smodtactical]

Geez. Did you throw your 800S in the laundry machine or something? Mine are still basically perfect (as new) after three years of intermittent use with my other headphones. I find the build quality (and ability to take minor abuse) very good.

No I actually took very good care of them. If you read the thread it seems I am not the only one with this problem.

 

[jmac1516]

No I actually took very good care of them. If you read the thread it seems I am not the only one with this problem.

Never heard of ear pads falling off. Seriously, I hope Senn takes care of you! These headphones are far from inexpensive.

 

[smodtactical]

Never heard of ear pads falling off. Seriously, I hope Senn takes care of you! These headphones are far from inexpensive.

Thought you were talking about the cable.

The pads falling off I am pretty sure they will handle since I didn't do anything 'wrong' on that one (like my own modifications to fix it). 1 user suggested I trim the inner plastic but luckily I didn't.

 

[Rob80b]

Never heard of ear pads falling off. Seriously, I hope Senn takes care of you! These headphones are far from inexpensive.

If they haven't been installed correctly initially they can indeed fall off and are actually a bit tricky to reinstall even for seasoned headfiers and DIYers . lol

 

[smodtactical]

I am planning to upgrade my DAC to an Yggdrasil from my burson conductor SL 9018.

I'm not sure where to go amp wise. Thinking Ragnarock, GSXmk2 or moon neo 430 HA. Any thoughts?