Galactipus
New Head-Fier
- Joined
- Nov 7, 2013
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I just wanted to let fellow Canadians know about my experience as of Oct 23/2013. I placed an order for a Schiit Magni and Modi through the Schiit.com website and the cheapest shipping option I had was for USPS Priority International $35.75. The order shipped right away and I got it the following day (fast!).
Strangely Schiit had used FedEx instead of USPS which was listed on their site and when I received the package I had to pay for customs duties ($13.24) + GST ($10.84) + ROD fee ($10.50) = $34.58. That's $35.75 USD + $34.58 CAD for roughly $70 in shipping costs overall on a $200 purchase.
I contacted Schiit and they said:
In the end they refunded me $10 which I assume is for the ROD Fee which is likely the brokerage fee he was referring to and $5 for my troubles.
I had also asked him questions about the Magni, about Canadian dealers and providing lower costing/slower shipping options for which I never received answers...
Just so you know!
Strangely Schiit had used FedEx instead of USPS which was listed on their site and when I received the package I had to pay for customs duties ($13.24) + GST ($10.84) + ROD fee ($10.50) = $34.58. That's $35.75 USD + $34.58 CAD for roughly $70 in shipping costs overall on a $200 purchase.
I contacted Schiit and they said:
I'm sorry that this happened. We recently signed a new agreement with FedEx that has better pricing that makes it comparable to USPS and much faster delivery. I was assured by our rep that there wouldn't be brokerage fees for our Canadian customers. You are the first customer who has been charged a brokerage fee since the agreement was put in place. Please send me a copy of your bill that lists the brokerage fee so I can investigate this with our rep and get back to you. While you are responsible for the normal customs and duties, you shouldn't have to pay a brokerage fee. You will be reimbursed for the fee either by us or by FedEx.
In the end they refunded me $10 which I assume is for the ROD Fee which is likely the brokerage fee he was referring to and $5 for my troubles.
I had also asked him questions about the Magni, about Canadian dealers and providing lower costing/slower shipping options for which I never received answers...
Just so you know!