About two weeks ago I purchased a Lyr 1 ( Black ) direct from Schiit Central in Valencia , Ca. Unfortunately I found that this amplifier had a very low level of static on one channel. I contacted Customer Service at Schiit by email and Nick got back to me within the hour. We did some basic troubleshooting and Nick determined factory service was necessary. At that time Nick offered me a full refund, if that was my desire, upon return of the unit. An offer I declined, as I had listened long enough to know my Lyr 1 was a keeper.
A little while later I was contacted by Laura, who instructed me on how to obtain a Return Authorization, and offered to send me a prepaid shipping label so the unit could be returned. The whole transaction with Nick and Laura was concluded over a period of less then three hours.
On Thursday last I put the Lyr in the mail, and was notified by Laura that the package had arrived on Friday.
Fast forward to this morning when I received notification that my Lyr had been repaired and was on its way back to me. One week turn around. Who could expect better service?
As a retired Electronics QA / QC professional I am well aware that failures can occur with electronic products. But, the measure of a company can be determined by the manner in which a problem is handled, and corrective actions taken.
The courtesy and professionalism demonstrated by the staff at Schiit Audio is commendable, and somewhat uncommon in this day and age.
Jason Stoddard, if you are reading this, please thank your staff, each and every one, for a job well done.
A little while later I was contacted by Laura, who instructed me on how to obtain a Return Authorization, and offered to send me a prepaid shipping label so the unit could be returned. The whole transaction with Nick and Laura was concluded over a period of less then three hours.
On Thursday last I put the Lyr in the mail, and was notified by Laura that the package had arrived on Friday.
Fast forward to this morning when I received notification that my Lyr had been repaired and was on its way back to me. One week turn around. Who could expect better service?
As a retired Electronics QA / QC professional I am well aware that failures can occur with electronic products. But, the measure of a company can be determined by the manner in which a problem is handled, and corrective actions taken.
The courtesy and professionalism demonstrated by the staff at Schiit Audio is commendable, and somewhat uncommon in this day and age.
Jason Stoddard, if you are reading this, please thank your staff, each and every one, for a job well done.
