I think this mindset for Schiit, regardless of growth, is a huge reason why people like myself and others are big fans of your products. Like yeah, the products work and they sound great yadda yadda yadda, but at least from my perspective, giving a **** about your customers keeps them for the long term, and I think Schiit wouldn't be where it is today without the mindet you and your team have for helping people out when there are issues.
I was in an audio/hifi discord the other day and someone linked a reddit post about an issue with a magni heresy essentially dying on them catastrophically, and my first thought was that weeeeelll yall make a *TON* of magnis, and because of that, even with a failure rate that was like 2-5% or so, the actual number could seem big just because of the scale yall move those entry level products. And I also know that regardless of your failure rates for a magni heresy (pre magni+ generation), if you didn't take care of the customers on that, y'all probably wouldn't have such loyal customers anymore. IDK, just something I was thinking about earlier.