bevanc
500+ Head-Fier
I really like the Razr mouse and mechanical keyboard that I use. But I hate the fact that they keep trying to install and run software. Yes, I know you can do fancy colors with it, not why I bought the keyboard. Works out of the box with Chrome OS. If only I could get it to do that with Windows.Logitech?
Really?
Well, good for you. And I mean that with all my heart.
But for me? No thanks.
The hardware they put out is still pretty darn good. But the software they lock you into so that you can make full use of the hardware they sell is by far the worst in the business. Maybe only superseded by the quality of their customer support department. Not only is it near-impossible to talk to an actual human, the few humans they do have are barely more intelligent than the AI-based support robot they deploy as a first "line of defense" when you need to talk to someone.
And if and when you actually have enough patience to work your way first past the AI, then up three to four tiers of "support ticket escalation" until you finally end up with an actual coder responsible for the bit of the software that's not working, you have to explain to that brainiac how to actually code.
If you ever need to know what your audio experience would look like once some people's wish comes true and Schiit starts to use screens and software for their gear to work, just buy yourself a Logitech product, and you'll be "healed" from that must-have-software-anywhere BS in no time.
So, thanks, but no thanks. As far as I'm concerned, Logitech can die in a fire. And the sooner, the better.