Ripper2860
Headphoneus Supremus
I have a degree of patience with support people. They don't know me and I don't know them and users can be "a bit imprecise" when describing a problem and what they are doing. For instance, logging out and back in is not rebooting. Turning the monitor off and back on is not rebooting. Or, as happened recently, putting a laptop in sleep mode and waking it back up, is not rebooting.
I work in IT for a school district. On more than one occasion I've heard support team members ask a teacher if they can put a student on the phone.