Please forgive me, this is gonna be wordy. I don't know where else to post this and I know that several of you have backgrounds in computers.
I'm pretty good at troubleshooting Windows OS issues but this one has got me puzzled. My Windows experience hasn't included computer audio related issues (you wouldn't have a DAC connected to a server or desktop in an enterprise environment, especially using a USB).
On 11/10/20, I took delivery of a Lyr 3/Bifrost 2. Bifrost 2 connected same day via USB (initially to available USB 2.0 port) on motherboard I/O panel. From 11/10 thru 11/12 no problems encountered.
The problem manifests itself on the morning of 11/13/20
Nov. 20 Cumulative Update for Windows 10 installed on 11/13/20 -- Windows fails to load (cold boot).
I disconnected the USB cable from the Bifrost 2 and attempted to reboot -- Viloa! Windows 10 loads. Next day, I tried to start my PC and the same thing happens. Again, I disconnect the USB cable and Windows loads. I contacted Microsoft on Monday (11/16/20); tech remotes to my PC runs some diagnostics but the only thing the tech can offer is that my PC is probably old. Yeah, it's 12 y/o but it was running just fine.
Yesterday, I connected to another USB port and this morning -- Windows fails to load. I disconnect the cable and Windows loads.
Drivers are all up to date with the exception of the USB Generic and Root Hub drivers provided by Microsoft. No current drivers available. Ran diagnostics on all drives using Samsung Magician for Boot SSD and CrystalDiskInfo on HDD's -- No reported issues. Drives are healthy. Ran System File Checker (SFC.exe) and Windows Troubleshooter.
Windows Application Log entry 4:55:27 AM
Log Name: Application Error
Source: Application Error
Event ID: 1000
Faulting application name: PowerControlHelp.exe, version: 1.0.0.9, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.19041.572, time stamp: 0x979ddb1d
Exception code: 0x0eedfade
Fault offset: 0x00129ab2
Faulting process id: 0x2cf4
Faulting application start time: 0x01d6bdaa11c967ac
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite II\DIGI+ Power Control\PowerControlHelp.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: adc2fe56-49f1-4ca7-832b-16c2d9413436
Faulting package full name:
Faulting package-relative application ID:
This is followed by:
Log Name: Application
Source: Windows Error Reporting
Event ID: 1001
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: PowerControlHelp.exe
P2: 1.0.0.9
P3: 00000000
P4: KERNELBASE.dll
P5: 10.0.19041.572
P6: 979ddb1d
P7: 0eedfade
P8: 00129ab2
P9:
P10:
Attached files:
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PowerControlHelp_154f9ba3fee087fa35bddbd1b6c3fe489958d2ef_9bb8f8ba_20ac4a79-9d84-4de1-8d14-1f27d5d2ffec
(Can't open above file)
Analysis symbol:
Rechecking for solution: 0
Report Id: adc2fe56-49f1-4ca7-832b-16c2d9413436
Report Status: 4
Hashed bucket:
Cab Guid: 0
At this point, my assessment is that when I power up my PC, if (1) if the Bifrost 2 is connected to any motherboard USB port, Windows will fail to load (2) File corruption, except when running System File Checker (SFC), SFC reports " Windows Resource Protection did not find any integrity violations " (3) PC is getting old, processor could be failing. A couple of times, Windows has failed to load following a warm boot. I disconnect the cable from the Bifrost and reboot which works.
Microsoft hasn't followed-up.
Your thoughts?