Hey all,
Interesting discussions about obsolescence. We have a FormLabs Form2 3D printer, which was recently replaced by the Form3. When this happened, there were the usual questions about support for the older product. And FormLabs was forthright, saying they would support the Form2 until 2023 at least.
Cue the howling. "Oh my gawd, are you kidding, only four more years for a 3D printer I spent $3500 on? That's completely mercenary/unfair/horrible and you are the worst people on the planet!"
And yeah, in some ways, I get it. If I'd just bought a Form2 and was a very, very light user of it, and I was unaware of what usually happens when companies say "at least," and didn't have any experience with 3rd party support, I might be miffed.
But we bought ours to use it. It's been a year and a half, and it's already getting full of spilled resin, the sensors aren't connecting to the tank all the time anymore and need to be cleaned and re-set regularly, and I know that by the time 2023 rolls around, we're gonna have an obsolete printer half-full of partially cured resin and limping along on percussive maintenance and a prayer. And even then, I bet there will be resins, tanks, and other stuff available well past 2023, and there will probably be a company or two who make parts for it in 2033, given the 50K user base.
"So what does this have to do with audio?" you might ask.
Good question. Here it is, bald as Kojak: even Schiit can't guarantee infinite upgrades indefinitely.
Yep. I'm saying it. At some point in the future, we won't be able to continue upgrading our platforms. The platforms themselves will have to change. Hell, we've already made some huge and unplanned changes to platforms to ensure upgradability, like when Bifrost Multibit came out. Bifrost Multibit, in many cases, required a new motherboard, as well as an analog board. This is a big, big change.
Why? Simply because it's impossible to predict everything that might come up in the future. You cannot create an infinitely protean system, at least without infinite time and infinite cost. You will bump up against the constraints of the system as designed.
Want an example? Well, back when I had an agency, it was common for companies to come to us and say something like, "I want a website that can accommodate all of our growth and changes for the next decade."
In 2001.
Yeah. Smart companies run away from such requests, because they know this is impossible. You don't know what the company has planned for the next decade, because they probably don't know. And even if you did, you don't know what the future would hold. In 2001, the idea of embedding was completely alien. The financial crisis was 7 years away. You. Had. No. Idea.
Want a more topical example? Our DACs. We designed them for the upgrades we could foresee. Did we design them for all upgrades possible, forever? Of course not. Hell, the back chassis have fixed holes. We couldn't add another input without chassis changes. This isn't impossible, but this isn't ideal. And heck, do we know every single permutation of DSP and DAC we might come up with? No. Progress might break our own assumptions.
"Oh holy hell, this is Jason saying there will be no more upgrades!" someone will cry.
In short: no. We will continue upgrading DACs as meaningful changes can be made. We've made a few changes we don't consider meaningful. At least not in the "buy another $500 upgrade" level meaningful. But when there are major changes, of course we will offer upgrades, as long as it is possible to do so. We're going to be especially careful to protect your investment in Yggdrasil, because this is an expensive DAC (the bleating of the car-price DAC makers notwithstanding).
However, we're going to be more careful as to the timing of upgrades, to make sure you don't have to deal with them all the time, and we're going to be trying to make sure the majority of upgrades don't require sending the DAC back to us. These are both reasonable requests, that we have screwed up on in the past. We get it, and we're going to make it better.
I hope this helps clear a few things up on upgrades, in the absence of a complete chapter. Things have been pretty busy, with multiple prototypes running around here, so I've been distracted. We're very close on the release of Ragnarok 2 and four other products (which will make more sense as a group when it happens), so please bear with me...there's lots more of my blather coming.
All the best,
Jason