Jason Stoddard
Sponsor: Schiit Audio
No offence taken. Always good to check, but yes the speaker leads are on the 2 top posts for balanced use. Sorry, no easy fix .
You're having some very bizarre problems. 120 steps = about 5dB down from full output, full output = 2V, this will drive Vidar into clipping. If Vidar is running cool into the load and not going into protection, then it's not getting enough input signal. Which means either the cables from DAC to preamp or preamp to Vidar are wired incorrectly, or there's a volume control being applied in software, or there's something else wrong.
Start with basic troubleshooting--different cables, running ONE Vidar, looking for volume control on the player software, etc. This is all on our website under schiit.com/faq/system-problems, by the way, If you have problems beyond that, contact the distributor you purchased the Vidars from, or us, if you purchased directly, contact tech@schiit.com.
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