[longtalltechsan]

Anyone ever had to use the RHA warranty? The wire got pulled far enough out of the male adapter on my MA750i's today and they no longer work. I am wondering of they will replace them. Anyone have any experience with their warranty process?

 

[jigawatts]

Yes, I had to actually contact them for warranty for the same issue only about a week ago.  I sent them pics of the problem, and a picture of the receipt.  They sent me a replacement pair that only took about 4 days to get to me.  They have great customer service.

 

[longtalltechsan]

That's great news and great luck for you.  I hope they extend the same service to me too.  

 

[RHA Team]

Anyone ever had to use the RHA warranty? The wire got pulled far enough out of the male adapter on my MA750i's today and they no longer work. I am wondering of they will replace them. Anyone have any experience with their warranty process?

 
Hey man,
 
If you want to PM us your name/email, we'll see that the team expedites your email. Sorry to hear you're having a problem with the product.

Best,
 
RHA

 

[gimster]

I've had the sound go out on one side of two pairs of the MA150. Both were replaced by RHA with MA200s.
 
(I've also tried to return the RHA MA450i that I bought from the local Apple store. They screwed up with the courier service that picks up returns, so Apple let me keep the item and refunded me anyway.)

 

[longtalltechsan]

Thanks for the feedback.  I have already been contacted by customer service and they are sending me a replacement pair . 

 

[longtalltechsan]

RHA came through big time.  I received my replacement pair yesterday.  RHA customer service is A+!

 

[junlee]

Hi, I was wondering, are your products handmade?

 

[RHA Team]

  Hi, I was wondering, are your products handmade?

Hey junlee, assembly of product and some components is done by hand, yes!

 

[iL15hts]

I bought mine in Apple Store. And the support said that I have to contact apple or Rha main. How do I do that?

 

[RHA Team]

I bought mine in Apple Store. And the support said that I have to contact apple or Rha main. How do I do that?

 
Hey there, please drop us a message via our website, thanks!

 

[iL15hts]

Hey there, please drop us a message via our website, thanks!

Thanks for the info. I already did that. But the email response came from the support on my country (hong kong) wich asking me about the receipt. And if I send they say that I have to contact apple or rha main. It's like a loop.

 

[RHA Team]

Thanks for the info. I already did that. But the email response came from the support on my country (hong kong) wich asking me about the receipt. And if I send they say that I have to contact apple or rha main. It's like a loop.

Ah, got ya, sorry.
 
I'll drop you a PM with another option, keep an eye out!

 

[Pedro Oliveira]

Hey man,

If you want to PM us your name/email, we'll see that the team expedites your email. Sorry to hear you're having a problem with the product.


Best,

RHA

You guys seem to be a really cool brand and i am almost sold on investing on a pair of ma750s as well....

Just a few questions about the warranty though.... The 3 year warranty only covers internal problem or does it cover external damage as well?

Usually u guys repair under warranty or simply exchange the flawed product for a brand new one?

Cheers and keep the good work RHA Team.....

 

[RHA Team]

You guys seem to be a really cool brand and i am almost sold on investing on a pair of ma750s as well....

Just a few questions about the warranty though.... The 3 year warranty only covers internal problem or does it cover external damage as well?

Usually u guys repair under warranty or simply exchange the flawed product for a brand new one?

Cheers and keep the good work RHA Team.....

Morning!
 
Three year warranty covers everything that could be considered a manufacturing issue - things we're responsible for. If the problem's purely aesthetic, the team might investigate a little more than an obvious technical problem, similarly, the team will decide on repair or exchange based on the nature of the issue.
 
Thanks for considering the MA750!