Please find my journey with TLS, be aware: https://audiophilestyle.com/forums/...ne-server/page/4/?tab=comments#comment-970079 Copy/paste: Tldr: I’ve been naïve, I’ve trusted TLS. Overall TLS is very polite and responsive, but clearly promises more than they can deliver. TLS ignores me now, with a $1500 deposit still at TLS.. Let me start saying that when the OneServer appeared on my radar, this was the one box server that ticked all my boxes. Based on some experiences with the TLS clocked switches I thought they know their stuff [but perhaps was more a lucky shot]. As TLS is a young company, I asked a fellow forum member for his thoughts on TLS, this was positive. Having a weakness for small innovative ‘start up’ companies, this was reassuring enough. I was also very pleased that my long search for an one box server could finally be over, so I decided to pull the trigger so that I could start experience a new ‘musical enjoyment’ with this top-of-the-line server. After ordering the OneServer (June 2018), it has been delayed countless time. TLS failed to manage a honest/trustworthy delivery process. The each time some kind of a reason/excuse (delayed enclosure, transformer, OPPO getting out of business, snow, ..). With all the ongoing delays of the OneServer I was worried that I would’ve get stuck with an already outdated server the moment it arrives at my doorstep. (AL/NUC based setup got traction). After expressing my concern is about a board/proc of the OneServer (dec 2018), my wishes appeared to be answered. Without going into too much details, TLS was developing a NUC based server with 2 very ‘innovative’ complementary products and some major component improvements... this must be the holy grail...!! [I naively thought...]. I upgraded my order, with a price increase of about 15-20%, with an ETA of march/April 2019. Please note: Till this day none of these new complementary products/developments have appeared on the TLS website nor have been mentioned at any online community that I’m aware of. The very next working day, a big change in my personal circumstances entered the stage (we needing to move to a new house/location). Despite my enthusiasm I wanted to cancel the order to have a clear focus, e.g. I even didn’t know if a dedicated listening room would be possible in the new house. So I asked to cancel the order. Then also I asked TLS to propose how we could end our ‘business relation’ in a respectful manner. When I noticed the failed TLS job in post 40 of this topic (June 2019), I was amazed and utterly disappointed. That could have been me, waiting a year for a top-of-the-line server and receiving a… well, I can’t describe it other than a complete disrespect to customers solution. So besides trying to warp up my order with TLS ignoring 5 emails, now a month has past, I felt a strong urge to share my experience with fellow forum members to put my previous (too enthusiastic) posts about TLS in a proper context. This way fellow forum members/potential customers make their own informed decision. I could write a book about my ‘emotional’ journey: the countless times I checked my mail hoping for e.g. an update on delivery, it has been a frustrating journey.. Looking back the change in personal circumstances was the best thing that could happen at the moment, otherwise I would have ended deeper in the rabbit hole... I guess there is a very slim chance TLS will come with a proposal to finish our ‘business relation’ in a respectable manner, I’m not holding my breath. Looking back, I made a bad decision. Be aware!