Hi Guys,
I don't reside in the US but I still wanted to share my experience dealing with Brad. I purchased and paid for my cables in July 2007 but like most of you never received them in a timely manner. This was despite numerous e-mails to him and the occasional reply from him that the cables were in their final stages of production.
I guess the final straw was when he sent me a USPS tracking number in late Jan 2008 and advised me that he had sent the cables. However, the status of the shipment never changed and it was then blatantly obvious that he was not going to send the cables despite his numerous excuses. I tried obtaining assistance from both PAYPAL and my bank but they were of little help owing to the delay in my reporting the incident. At this point I felt that I would never see the cables or be reacquainted with my money.
However, having done some research on the internet, I discovered this organisation:
Florida Department of Agriculture and Consumer Services
Division of Consumer Services
2005 Apalachee Parkway
Tallahassee, Florida 32399
Telephone: (850) 488-2221
Toll-free within FL: (800) 435-7352
Website:
Division of Consumer Services Homepage, Florida Department of Agriculture and Consumer Services
I lodged a complaint with them not expecting a reply but to my amazement received one within a week of lodging my complaint.
Anyway, to cut a long story short within 2 weeks of filing the complaint, I actually received my cables from RAL!! I would like to think that FACS had something to do with the process. Even so, there is no harm lodging a complaint with them if you have not received your cables and PAYPAL, your credit card company or bank are not willing to assist.
In the end my experience had a happy ending. I just hope those of you who haven't received your cables will be just as lucky!! All the best!!