[dosquito]

After hearing that Bose will replace broken QC2's, I sent them an email complaining about how easily the band broke.

They emailed me back asking for the serial #.

After I gave it to them, they told me that the warranty was expired...but that THEY WOULD REPLACE THE QC2's with case and adapters for only $50.

Now that is a great deal, considering they sell on ebay for >$200 easily.

I couldn't find all my accessories, so I emailed them back and they said don't worry about it! Although I am missing the extension cord and the dual adapter, they are STILL giving me a whole new package for $50.

Now respect Bose products or not, that is great customer service.

PS: these were my sisters, but I used them for a while before I got my hd485.

Time for me to sell these pups on ebay and get some real headphones

 

[GreatDane]

Quote:

Originally Posted by dosquito /img/forum/go_quote.gif Time for me to sell these pups on ebay and get some real headphones

Good man. If you get $200 that will buy something very nice.

 

[drews]

Bose customer support is truly superb. I emailed them about a problem with my IE earbuds and they paid for overnight shipping to them and overnighted a brand new pair back to me, all without a receipt. After dealing with B.S. from Xin etc. I will happily pay more (much more) for a product from a company that treats me well. Love 'em or hate 'em, Bose does not screw their customers...

Drew

 

[aaron313]

I'm going to get a replacement pair of Triports and sell them on ebay! I could make a pretty penny.

 

[episteme]

Bose's reputation among non-audiophiles is truly stratospheric, thanks to their marketing tactics and their second-to-none customer service. I recall seeing a customer satisfaction survey a while back on Gizmodo. Bose was number one by a loooooong shot.

 

[sackynut]

Most people who are not audophiles dont have the BEST reference for high quality audio, and dont have a good "gauge" for price-to-performance. Sicne most people just use Sony Clip Ons (or related products), an upgrade to Triports is like a Civic to a Lexus.

Since Bose seems to have sweet marketing, they have a good deal of the market with their cans.

I can also argue that many of the Audio Technica headphones are overpriced (at least on audiocubes.com, I havent referenced their prices to many others.)

My SJ3's are DEFINITELY not worth $55 (which I paid) and my A700's are probably worth around 100-115 rather than 130. Just my personal opinion.

Back on topic....if they have great customer service, take advantage of it and get some real good cans. Sennheiser also has a good 2 year warranty that I have yet to hear many bad things about.

When I buy a product, I always get the highest quality product, I dont believe in marketing crappy products that are extremely overpriced, just to make more money. But when a company has extremely good customer service, I tend to help them out. When I have a computer problem, and my call gets sent to india where the person on the other line cant understand me and I cant understand him, I have a problem. I have nothing against outsourcing, but I do have something about doing a crappy job of it.

If they give you a $200 product for $50 more power to them.

 

[Uncle Erik]

Enough about Bose.

What are you going to buy with that $200?

 

[EEXO]

I'm curious, does the $50 replacement phones come with full warranty?

 

[dosquito]

Quote:

Originally Posted by Uncle Erik /img/forum/go_quote.gif Enough about Bose. What are you going to buy with that $200?

Most likely an HD595...but the more I think about it it is going to drive me insane that it's not an HD580...and the HD580 is more easily upgradeable...then I will have to get an amp too.

Quote:

I'm curious, does the $50 replacement phones come with full warranty?

1 year

 

[captian73]

Quote:

Originally Posted by Uncle Erik /img/forum/go_quote.gif Enough about Bose. What are you going to buy with that $200?

yeah, any thoughts?

 

[dosquito]

Quote:

Originally Posted by captian73 /img/forum/go_quote.gif yeah, any thoughts?

look above ^^

 

[jilgiljongiljing]

One of my friends used Customer Service as an argument when I asked him why he bought the Bose IEM's. He said "if something goes wrong, I will just take it to the store here and throw it at their face, tell me if I can do that with Sennheisers?".

I didnt have much of a come back since I had just experienced horrible customer service from sennheiser who sent me wrong replacement pads three times and it took 5 months for that, and they never did send me the correct ones in the end.

 

[scompton]

Koss has a better guarantee. Life time, no questions asked. Most of their headphones aren't that great, but they're not priced like Bose either. I'm sure Bose beats them in noise canceling.

 

[003]

Quote:

Originally Posted by sackynut /img/forum/go_quote.gif Sicne most people just use Sony Clip Ons (or related products), an upgrade to Triports is like a Civic to a Lexus.

Lol, a Lexus, that's a joke, right?

 

[scompton]

Quote:

Originally Posted by 003 /img/forum/go_quote.gif Lol, a Lexus, that's a joke, right?

Comparing Sony clip ons to a Civic is a joke as well. Civics are nice cars.

It's more like a Kia to a Taraus. Cheap thing to big, comfy, blah thing. Although the Taraus was never over priced like Bose.

Edit: Actually, Kias are probably too good for this analogy to work.