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and then stops at the third track in the latest Diana Krall cd with the message that the file can't be downloaded at the moment and to check my internet connection.
Same thing here, and it's never the internet connection, it's always an HD issue. What makes it worse is that when I hit 'resume', the d/load just hangs and does nothing. I have to shut off the d/load manager, log back into HD and then resume the d/load from 'my account' - but then it starts all over again from the beginning, even though the other tracks have already downloaded. There's no way to make it resume from the break, so I have to wait for the whole d/load to start over, like it didn't take long enough the first time round.
Last week when it happened, I emailed HD and said I was about to go over my Broadband allowance because the d/load kept resuming from the first track and hanging on the same buggy one, and the file sizes are big! I then said if I didn't hear something back soon, I'd have to ask for advice on Head-Fi
Anyway, very shortly after I sent that email, I received a reply which ended with, "
as far as completing your download, I can offer you direct links to the tracks on our cloudserver here:"... so I was finally able to resume from the broken track and finish the d/load, but the entire process took much longer than it should have done.
I think I've only bought about six CD's from HD, but I've had 'freezing' problems with at least four of them, no matter which computer I've tried to d/load from. Having said all that, I do like quite a few of their selections, but I wish there was an alternative method for d/loading. It's crazy that it can't resume from the last track after a connection issue.