Ordered Onkyo DP-X1 on 3rd December with option 3-years warranty...
Yesterday received e-mail from Pricejapan that option 3-years warranty is no longer offered (since December) by Onkyo.
Means quality of Onkyo products go down... ??? To many warranty claims?
Including DP-X1?
No dude. Importing anything abroad means warranty becomes invalidated.
This is because warranty only applies to a product released in the country it is based in.
An Onkyo DP-X1 released in Japan means warranty applies to Japan only.
If it is released in US (around April at $899.99, see my previous post) then it will have a US warranty.
As the DP-X1 is not released internationally yet, there will be no warranty via Onkyo to those who exported it out of Japan. Or to put in another way, Onkyo will not support international customers who imported the DP-X1 into their own country.
However, PriceJapan.com will help in warranty claims and repair as long as you can fork out the shipping costs to and from.
All those who imported via PriceJapan.com has this (unless they have informed yourself otherwise).
Originally I think PriceJapan.com tried to cover those shipping costs as their own three year warranty but this may have not panned out.
Contact Kaneda at PriceJapan immediately to see about this three year warranty you paid to them.
NONE of the above has any indication or implication on the workmanship of the Onkyo DP-X1; that is a side subject completely.
I should add that, thus far, there has been little to no information about any issues with the DP-X1 that would warrant either a repair or warranty claim from current owners (as far as others and myself have seen or made have been made aware of).
Your three year warranty with PriceJapan
darekpawel.com is an issue with yourself and them; it has nothing to do with Onkyo or workmanship.
Once again, please contact PriceJapan.com as soon as you can.